IT Support Technician I (2nd Shift)

Jabil • Prince George, VA

6d • Onsite

About The Position

Jabil is hiring an IT Support Technician I to provide technical support to end users for PCs, servers, hardware, and software applications. The position is onsite at Jabil’s Prince George, Virginia facility and supports the startup of a new factory manufacturing large, heavy, complex equipment. As part of the core factory startup and onboarding team, the technician will help establish operations and manufacturing readiness, fit out the building, and support the creation of processes and work instructions. The role contributes hands-on to site IT bring-up, early production ramp activities, and ongoing operations, working with IT leadership, facilities, vendors, and manufacturing teams in a dynamic environment where systems and processes are still being established.

The schedule is Monday through Friday, 2:00 PM to 10:30 PM, with a shift pay differential. The role is onsite and may require extended hours, weekends, and on-call support during critical startup and production milestones. Applicants must be legally authorized to work in the United States without current or future Jabil sponsorship.

Requirements

• High school diploma and 3–5 years of experience, or an equivalent combination of education and experience.
• Knowledge of Microsoft applications and utilities.
• Strong verbal and written communication and customer-service skills.
• Service-oriented attitude and sense of urgency.
• Ability to work independently and prioritize based on business impact.
• Time-management and analytical troubleshooting skills.
• Ability to understand basic network and system architecture.
• Willingness to provide on-call support and adapt to startup demands.
• Ability to work non-standard schedules, including extended hours or weekends, during critical startup and production milestones.
• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

• A+ certification.
• Experience supporting manufacturing, factory-floor, or warehouse IT.
• Hands-on experience with new-site deployments, refreshes, or large-scale rollouts.

Responsibilities

• Load and verify software packages and provide baseline support for standard IT applications.
• Troubleshoot and resolve end-user issues, including simulating or recreating issues to resolve operating difficulties.
• Install, configure, image, identify, and repair PCs, hardware, peripherals, and other IT equipment.
• Resolve site-level incident requests and monitor Service Desk queues, managing tickets in a timely manner and adhering to SLAs and KPIs.
• Populate the Knowledge Database and Configuration Management Database where appropriate.
• Troubleshoot basic scanner issues involving MES and SAP RF.
• Provide phone-based or remote support for offsite users.
• Purchase software and hardware through the purchase order process.
• Administer user accounts using Active Directory.
• Support enrollment, configuration, and basic troubleshooting for corporate smartphones and tablets.
• Maintain and support Audio/Visual equipment.
• Maintain computer-parts inventory and logs of repairs.
• Provide training and technical assistance to users.
• Support IT infrastructure and end-user readiness during factory construction, commissioning, and early production ramp.
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing-floor environments.
• Work hands-on in factory, warehouse, and construction-adjacent areas as systems and work areas come online.
• Partner with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues affecting startup timelines.
• Identify gaps, risks, and recurring issues during ramp; escalate them or propose improvements.
• Share ideas and information, ask questions, encourage input, and provide regular updates to appropriate managers.
• Identify ways to reduce costs and improve efficiency; use trend analysis and metrics to drive continuous improvement.
• Ensure procedures and work instructions are efficient and not redundant.
• Maintain strong customer service and urgency, protect the confidentiality of IT systems and data, and follow corporate, regional, and site security, safety, and health policies.

Benefits

• Medical, dental, prescription drug, and vision insurance, with HRA and HSA options.
• 401(k) match.
• Employee Stock Purchase Plan.
• Paid Time Off.
• Tuition reimbursement.
• Life, AD&D, and disability insurance.
• Commuter benefits.
• Employee Assistance Program.
• Pet insurance.
• Adoption assistance.
• Annual merit increases.
• Community volunteer opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED