IT Support Technician I (2nd Shift)

Jabil•Prince George, VA

8d•$22 - $39•Onsite

About The Position

Jabil is hiring an IT Support Technician I to provide technical support to end users for PCs, servers, hardware, and software applications. The position is on-site at Jabil’s Prince George, Virginia facility and supports a new factory startup producing large, complex equipment. The technician will help bring up the site’s IT infrastructure, prepare end users and equipment, and support early production ramp and ongoing operations in a dynamic environment where systems and processes are still being established. The role works closely with IT leadership, facilities, vendors, and manufacturing teams. The position includes standard service desk and desktop support, such as installing and configuring PCs and peripherals, resolving tickets, managing user accounts, supporting mobile devices and audiovisual equipment, maintaining IT inventory and records, and assisting users. It also involves deploying IT equipment across offices and manufacturing areas, helping address startup issues, identifying risks or recurring problems, and supporting continuous improvement and site security, safety, and health requirements. The position is scheduled Monday through Friday, 2:00 PM to 10:30 PM, with a shift pay differential. Startup milestones may require extended hours, weekend work, and on-call support. The role is based in office and manufacturing floor environments, which may include moderate noise and partially constructed or transitioning work areas. The hourly pay range is $21.73–$39.13, with the actual rate determined by factors including qualifications, experience, location, education, market data, and internal equity. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil.

Requirements

High school diploma and 3–5 years of experience, or an equivalent combination of education and experience.
Knowledge of Microsoft applications and utilities.
Strong verbal and written customer service and communication skills.
Service-oriented attitude and a sense of urgency.
Ability to work independently and prioritize according to business impact.
Time-management and analytical troubleshooting skills.
Ability to understand basic network and system architecture.
Willingness to provide on-call support and adapt to startup demands.
Ability to sit or stand for extended periods, walk frequently between office and manufacturing floor areas, and lift up to 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

A+ certification.
Experience supporting manufacturing, factory-floor, or warehouse IT.
Hands-on experience with new-site deployments, refreshes, or large-scale rollouts.

Responsibilities

Load and verify software packages.
Troubleshoot and resolve end-user issues.
Install and configure PCs, including imaging, and peripherals.
Resolve site-level incident management requests and monitor service desk queues, resolving tickets in a timely manner.
Populate the Knowledge Database and Configuration Management Database where appropriate.
Manage queues and adhere to service-level agreements and key performance indicators.
Troubleshoot basic scanner issues involving MES and SAP RF.
Provide phone-based or remote support for offsite users.
Purchase software and hardware through the purchase order process.
Administer user accounts using Active Directory.
Support enrollment, configuration, and basic troubleshooting of corporate smartphones and tablets.
Maintain and support audiovisual equipment and standard IT applications.
Install, identify, and repair hardware and peripheral components.
Simulate or recreate user issues to resolve operating difficulties.
Maintain inventory of computer parts and logs of repairs.
Provide training and technical assistance to users.
Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp.
Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices in office and manufacturing floor environments.
Work effectively amid evolving processes, incomplete documentation, and shifting priorities.
Work in factory, warehouse, and construction-adjacent environments as systems and work areas come online.
Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones.
Partner with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues affecting startup timelines.
Identify gaps, risks, and recurring issues during ramp and proactively escalate them or propose improvements.
Exchange ideas and information within the department, encourage team input, and provide regular updates to appropriate managers.
Identify ways to reduce costs and improve efficiency; use trend analysis and metrics to drive continuous improvement.
Ensure procedures and work instructions are efficient and not redundant.
Demonstrate customer service and urgency, maintain discretion and confidentiality of IT systems and data, and follow corporate, regional, and site security, safety, and health policies.