IT Support & Systems Specialist
About The Position
Backhaul Direct is looking for a motivated IT Support & Systems Specialist to help run and maintain our day-to-day IT environment. This is a hands-on role ideal for someone early in their career who enjoys solving problems, learning new systems, and taking on real ownership. You’ll support our internal team, keep core systems running smoothly, and gradually take on more responsibility as you grow. You’ll also work alongside our Tech Ops team and external vendors to ensure our technology supports the business rather than slow it down. Backhaul Direct is an innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Since 2004, Backhaul Direct has grown from a small startup into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows clients to stay ahead of the curve while receiving personalized support.
Requirements
- 1–4 years of experience in IT support, helpdesk, or similar role
- Strong problem-solving skills and a “figure it out” mindset
- Ability to work independently and manage priorities
- Basic understanding of systems administration (accounts, devices, email platforms)
- Familiarity with Microsoft 365, or similar tools
- Strong communication skills and a service-oriented approach
Nice To Haves
- You’re resourceful and enjoy tackling new challenges
- You focus on practical solutions that keep things moving
- You want hands-on experience and the chance to grow your IT skillset
Responsibilities
- Provide day-to-day technical support (hardware, software, user access, connectivity)
- Set up new hires (accounts, permissions, equipment) and manage offboarding
- Maintain core systems like email, phone systems, and user accounts
- Assist with basic server room oversight and coordinate with vendors as needed
- Troubleshoot issues quickly and keep employees productive
- Track IT assets and maintain system documentation
- Learn how different teams use technology and support their needs
- Assist with system improvements and integrations over time
Benefits
- Comprehensive benefits package (medical, dental, vision, life, disability, 401K, PTO, paid holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
