IT Systems Support Specialist
About The Position
Cobalt Benefits Group is seeking an IT Systems Support Specialist to support our network, cloud, and end-user environment. This is an ideal opportunity for a seasoned Helpdesk or Service Desk professional with 3–5 years of experience and ready to expand into infrastructure, networking, and cloud operations. This role offers direct exposure to a modern enterprise stack including Azure, Entra ID, and Intune, as well as hands-on experience with security-driven infrastructure and Zero Trust initiatives. It provides an opportunity to grow beyond Helpdesk into Engineering with strong mentorship from senior infrastructure and security teams.
Requirements
- 3–5 years of IT experience (Helpdesk, Service Desk, or Junior Administrator)
- Hands-on experience with a ticketing system (Zendesk strongly preferred)
- Solid troubleshooting and issue resolution skills
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience supporting Windows endpoints and users
- Strong communication and customer service mindset
- Microsoft 365 administration (basic to intermediate)
- Endpoint support and lifecycle management
- Hybrid infrastructure familiarity (cloud + on-prem)
- Identity and access fundamentals (Entra ID / Azure AD exposure)
- System troubleshooting and performance monitoring
Nice To Haves
- Exposure to Zero Trust or secure access concepts
- Familiarity with enterprise applications and access management
- Basic PowerShell or scripting
- Experience working in regulated environments
- Intune exposure
Responsibilities
- Troubleshoot connectivity issues across devices, platforms, and applications
- Support hybrid infrastructure (on-prem + cloud environments)
- Assist with ZTNA, secure access, and remote connectivity solutions
- Help maintain network documentation and system configurations
- Manage and resolve user tickets in Zendesk (SLA-driven)
- Troubleshoot endpoint, application, and access-related issues
- Perform onboarding/offboarding (account provisioning, access assignments)
- Escalate and collaborate with Infrastructure and Security teams
- Identify recurring issues and contribute to operational improvements
- Support Microsoft 365 (Exchange, Teams, SharePoint)
- Assist with Microsoft Intune endpoint management
- Support identity and access tasks within Entra ID
- Assist with role-based and group-based access controls (least privilege concepts)
- Gain exposure to secure access architecture and Zero Trust principles
- Assist with infrastructure deployments and configuration tasks
- Participate in troubleshooting, monitoring, and system optimization
- Contribute to system documentation and process improvements
- Support change management and rollout activities for new technologies
Benefits
- Fantastic medical, dental, and vision insurance
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability
- Flexible Spending Accounts
- 401(k) Retirement Plan with up to a 6% employer-match
- 10+ paid holidays
- Generous paid vacation and sick time
- Annual Volunteer Paid Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
