IT Support Specialist

CONAM Management Corporation•San Diego, CA

7d•$28 - $32•Hybrid

About The Position

The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting.

Requirements

Associate or bachelor’s degree in information technology or a related field, or equivalent combination of education, certifications, and relevant experience
5+ years of experience in an IT support role within an enterprise or multi-site environment
Proven experience supporting core IT infrastructure, including end-user systems, applications, and network environments
CompTIA A+ (or equivalent) for foundational IT support knowledge (Required)
Strong knowledge of PC operating systems, hardware, and desktop/laptop support
Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Visio)
Experience supporting peripherals, including printers, scanners, and wired/wireless network devices
Strong troubleshooting skills with network equipment, including routers, switches, and wireless access points
Knowledge of endpoint management and security solutions (e.g., CrowdStrike)
Working knowledge of Active Directory, Group Policy, and Exchange environments
Understanding of general networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN)
Familiarity with endpoint deployment and imaging tools (e.g., KACE)
Experience supporting mobile devices (iOS/Android)
Strong troubleshooting skills across hardware, software, and network-related issues
Excellent verbal and written communication skills
Ability to effectively communicate with both technical and non-technical users, including C-level executives and senior managers
Strong problem-solving and analytical skills with attention to detail
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Demonstrates professionalism, strong interpersonal skills, and a customer-focused approach
Proven ability to deliver accurate, high-quality IT support services
Contingent upon passing a background check, employment verification, drug screening and valid driver’s license and auto insurance.

Nice To Haves

Working experience with scripting or automation (e.g., PowerShell)
CompTIA Network+ (or equivalent) for networking fundamentals
Experience with enterprise networking equipment (Unifi, Cisco, firewalls, routers)
Experience with endpoint management tools such as Quest KACE
Working knowledge of collaboration and content platforms (e.g., SharePoint)
Familiarity with macOS environments and video conferencing systems
Understanding of security practices, including encryption and SSL certificates

Responsibilities

Provide support and troubleshooting for desktops, laptops, and mobile devices
Configure and deploy new computers in accordance with CONAM standards, including system imaging, software installation, security configuration, and user setup
Install, configure, and maintain software applications, including Check Scanner systems, Property Management systems, and Microsoft 365 Suite
Support and troubleshoot peripheral devices, including printers, scanners, and network-connected hardware
Utilize endpoint management and security tools (e.g., Dell, KACE, CrowdStrike) to manage devices, deploy updates, and resolve technical issues
Monitor and manage the Service Desk ticketing system; prioritize, resolve, or escalate issues in accordance with service level expectations
Collaborate with the IT Operation Manager and team members to provide regular status updates and ensure alignment of support activities
Create and maintain documentation of IT processes, procedures, and physical and logical infrastructure diagrams
Troubleshoot and resolve issues related to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other supported applications
Diagnose and resolve complex hardware, software, and mobile device issues using endpoint management systems (e.g., Quest KACE, Hexnode MDM)
Assist with installation, configuration, and troubleshooting of wired and wireless network adapters and related connectivity issues
Apply working knowledge of network fundamentals, including TCP/IP, to support connectivity and performance troubleshooting
Design, develop, deploy, and maintain custom scripts or automation solutions to improve system integration and streamline IT operations
Manage, monitor, and optimize device deployment, patching, and endpoint management strategies using tools such as KACE
Develop and maintain reporting for automated systems to support compliance, auditing, and operational visibility
Monitor and enforce system compliance through endpoint management platforms and Active Directory Group Policies
Manage and monitor endpoint security solutions, including CrowdStrike antivirus platforms
Work closely with IT Systems Engineers to provide backup support and assist with infrastructure-related tasks
Monitor IT systems and respond to alerts and incidents during business hours
Troubleshoot and resolve issues related to networking, servers, operating systems, and virtualization environments
Provide troubleshooting and support for Voice over IP (VoIP) systems, including diagnosing connectivity, call quality, and configuration issues across network and endpoint devices
Provide support for property Internet connectivity, including diagnosing outages, performance issues, and coordinating with internet service providers (ISPs) to restore service and minimize business disruption
Coordinate with telecommunications providers and vendors to investigate, escalate, and resolve reported service issues in a timely and efficient manner
Serve as the primary point of contact for IT support requests via phone, email, and ticketing system
Provide timely troubleshooting and resolution of hardware, software, and connectivity issues
Deliver exceptional customer service by communicating clearly with technical and non-technical users
Manage and prioritize ticket queue to meet service level expectations
Follow up with users to ensure resolution and satisfaction
All other duties as assigned