IT Support Specialist
About The Position
The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include: Generating sign ins for new hires during the onboarding process Adding/removing and maintaining GoTo VOIP system Troubleshooting Network Printers Resolving IT support requests from employees Answering employee questions regarding computer systems Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings, and permissions to fix computer issues Installing new software and hardware drivers and updating existing ones as needed Updating employees on the status of their service requests Logging all service requests and updating tickets as needed
Requirements
- High-level knowledge of commonly used software, hardware, and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- 1 + Years of IT support experience
- Ability to pass a criminal background check and drug test
Nice To Haves
- CompTIA certification
- Automotive Industry experience
Responsibilities
- Generating sign ins for new employees during the onboarding process
- Adding/removing and maintaining GoTo VOIP system
- Troubleshooting Network Printers
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
