IT Support Specialist

Tecnica Group USA Corporation•Lebanon, NH

7d•Hybrid

About The Position

At Tecnica Group, every role—on the mountain, in the warehouse, or behind a desk—helps bring our vision to life: inspiring an active, outdoor lifestyle through great products and experiences. We're excited you're considering joining our team of passionate, driven people who believe in movement, adventure, and growth. With over 60 years in business and a global family of brands— Blizzard, Lowa, Nordica, Moon Boot, Rollerblade, and Tecnica, — we're proud of our roots and excited about our future. Tecnica Group North America has about 100 team members across our U.S. and Canadian offices, all part of a worldwide team 3,400+ strong. We’re not just a workplace—we’re a community that supports wellness, embraces curiosity, and values people from all walks of life. Our leaders are committed to helping you grow—professionally and personally—because we know that when you thrive, we all move forward. This position’s primary focus is IT Support Specialist for end users across the Tecnica Group North America organization. Primary job responsibilities will include user hardware & software support, help desk ticket management and escalation, installation of computer systems and software, configuration and support of tablets, phones, installation and support of hybrid digital/physical meeting spaces, and maintaining computer networks and connectivity. Expanded responsibilities in IT infrastructure and networking may be assigned based on the candidate’s skill set and experience.

Requirements

Experience with Microsoft Active Directory and the Microsoft 365 cloud environment, including Exchange Online and Entra ID.
Experience working with Microsoft Office 365 setup and operations.
Experience in help desk support operations.
Experience managing VOIP, cell phone and tablet setup and maintenance.
Experience operating Audio/Video equipment.
Familiarity with networking infrastructure including switches, firewalls, VLAN, wireless and SD-WAN.
Ability to administer enterprise wireless networks.
Comfort supporting Windows and/or Linux servers under guidance from remote Network administration
Experience with MDM platforms (Mosyle, Jamf, Intune, or similar) for device management.
Experience using scripting languages (PowerShell, bash, Python) to automate IT tasks.
Working knowledge of internet security and data privacy principles and best practices.
Occasional overnight travel to other locations where remote support is not possible. Ability to travel to Canada is required.

Nice To Haves

Experience with Cisco networking equipment a plus.

Responsibilities

Builds trust and confidence by providing clear and timely status updates for help desk tickets or projects
Provide confidence-inspiring service through patience, positivity, and attentive listening to users’ issues
Responds in a timely manner to service issues and requests sent in through the help desk portal, including handling request escalations.
Installs, configures, maintains, and monitors IT hardware including desktop PCs, laptops (Windows and MacOS), VOIP phones, printers.
Oversees the onboarding and offboarding of users.
Creates and manages access controls on IT infrastructure.
Installs, configures, and supports business critical software across the company.
Implements policies, procedures, and best practices as laid out by the global IT team.
Plans and makes recommendations for future IT projects and improvements to IT infrastructure.
Maintains inventory records of both hardware and software.
Provides technical support for all departments across multiple physical locations.
Basic repairs and replacement of equipment as necessary.
Follow emergency plans for equipment, security or power failures when necessary.
Manages and troubleshoots mapped network drives and file share access.
Documents procedures, asset configurations, and maintains accurate help desk ticket records.