IT Support Specialist
About The Position
The IT Site Lead for Beckman Coulter Diagnostics is responsible for site support at our Southfield (Lumigen) office that drive significant impact to the organization. This position is part of the Lumigen business unit and will work directly with our Enterprise Technology Services organization located in Southfield, Michigan and will be on site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the America’s Site Support team and report to the Lumigen Business Unit with a dotted line reporting into the East Coast Manager for Site Support responsible for site support in at multiple locations in the U.S. and Canada. If you thrive in a multifunctional role and want to work to build a world-class Information Technology organization—read on.
Requirements
- A BA/BS degree is preferred in IT, MIS, or similar field. Alternative degree with certifications/experience or relevant work experience will be considered.
- 4+ years of experience working in an IT department or providing IT Services in a Windows environment (Windows 10/11, Windows Server, MS Office, basic networking knowledge, etc.)
- Strong interpersonal communications skills and the ability to interact with non-technical users, ability to work independently and as part of a team in a fast-paced environment.
- Ability to prioritize work effectively, as well as to organize work and track progress.
- Must be dedicated to achieving goals and meeting commitment dates.
- Must have reliable transportation to the assigned office to be on time for their shift as well as on call duties as necessary.
Nice To Haves
- Highly regulated industries (Medical, Banking, etc.)
- Lean Manufacturing, Agile methodologies, and project management.
- Experience in a distribution environment, with critical automation where interruptions impact on time delivery and revenue.
Responsibilities
- Provide high quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues while also providing basic network and system support working with responsible colleagues to maintain the infrastructure.
- Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation while using Daily Management to ensure that Service Level agreements and Key Performance Indicator targets are being met and constantly improved.
- Participate and potentially lead projects - both at the local level and regional/global level and coordinating with cross functional teams to ensure project objectives are met.
- Responsible for the OT Lumigen network, working with contractors and the business to support connectivity for critical systems for the business.
Benefits
- Health care program
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
