IT Support Specialist

Utah Community Action•Salt Lake City, UT

10d•Onsite

About The Position

Utah Community Action (UCA) is seeking a customer-focused, solutions-driven IT Support Specialist to provide frontline technical support to employees throughout the agency. This role is ideal for someone who enjoys troubleshooting, teaching others, and ensuring technology runs smoothly in a mission-driven environment.

Requirements

High School Diploma or GED.
Minimum one year of helpdesk or technical support experience.
CompTIA A+ certification.
Valid driver's license.

Nice To Haves

Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Professionalism, sound judgment, and the ability to work effectively with diverse populations.
Flexibility, accountability, confidentiality, and a team-oriented mindset.
The ability to manage multiple priorities while meeting deadlines.

Responsibilities

Respond to and resolve helpdesk tickets, emails, phone calls, and Microsoft Teams requests.
Troubleshoot hardware, software, network, and mobile device issues.
Configure and deploy laptops, printers, phones, and other technology equipment.
Create, modify, reset, and disable Active Directory user and computer accounts.
Support Microsoft Windows 11, Microsoft 365 applications, Chrome, remote access tools, antivirus software, and mobile device management solutions.
Train employees on technology systems and best practices.
Maintain IT inventory and equipment checkout processes.
Develop and publish knowledge base articles to help staff resolve common technical issues.