IT Support Specialist
About The Position
The Multi-Property IT Support Specialist is responsible for providing technical support and maintaining IT systems across multiple hotel properties within an assigned cluster. This role ensures the reliable operation of hotel technology systems; including Property Management Systems (PMS), Point of Sale (POS), networks, and end-user devices, to support daily operations and enhance the guest experience. The Multi-Property IT Specialist serves as the primary IT contact for property-level issues, delivering timely troubleshooting, system maintenance, and user support while collaborating with corporate IT and vendors. The role directly impacts operational efficiency by minimizing downtime and ensuring secure, stable technology environments across all locations.
Requirements
- 2–4 years of IT support or help desk experience
- Experience supporting multi-site environments
Nice To Haves
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
- Hospitality IT support or help desk experience
- Experience supporting multi-site environments
Responsibilities
- Providing technical support and maintaining IT systems across multiple hotel properties.
- Ensuring the reliable operation of hotel technology systems, including PMS, POS, networks, and end-user devices.
- Serving as the primary IT contact for property-level issues.
- Delivering timely troubleshooting, system maintenance, and user support.
- Collaborating with corporate IT and vendors.
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
