IT Support Specialist (Desktop Support)
About The Position
Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. This role is perfect for a hands-on tech who keeps users productive. ScentAir is transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.
Requirements
- 2-4 years desktop support experience.
- Expert in Microsoft 365, Intune, Active Directory.
- Ticketing systems (ServiceNow) and remote tools.
- Associate’s in IT or equivalent; strong customer service skills.
Nice To Haves
- Networking basics
- PowerShell automation
- experience supporting Syteline ERP
Responsibilities
- First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.
- Ticket resolution via phone/email/walk-up using Intune and ticketing tools.
- New hire setups, AD account management, and basic security tasks.
- Lead small projects (e.g., tool migrations, patching) with light scripting (PowerShell).
- Document processes and train users clearly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
