IT Desktop Support Analyst
About The Position
The Panorama HQ–based Desktop Support team provides critical Level 2 and Level 3 support for all NAO employees. This role will be located onsite at Panorama HQ to maintain consistent coverage for both local and remote support needs. With approximately 6,000 NAO employees across multiple office locations and remote, this position will deliver hands-on desktop support in Panorama while also assisting users at other NAO sites and remote locations. Centralizing Desktop Support at Panorama HQ provides flexibility to support local incidents, events, major meetings, and special projects.
Requirements
- Typically requires a 4-year degree 1–2 years of experience or a 2-year degree and equivalent related experience
- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under close supervision
Responsibilities
- Support for all PC, Mac, and mobile device hardware and software related issues
- Executive/C-Suite Support
- Support for all devices
- Hands-on Major Meeting Support
- Board Meetings
- Earnings Calls
- Offsite Meetings
- Level 1 AV Support
- Break/Fix and proactive testing for 71 conf rooms
- Printer Support for All NAO Locations
- Break/Fix
- Installations/Configuration
- Supply Ordering
- YSOFT Print Anywhere Administration
- E-waste Disposal - quarterly coordination
- Collaboration with DTE on Support Issues and Testing
- Operational Excellence Reporting and Remediation
- DTS compiles monthly statistics
- Remediates non-compliant devices that are missing critical patches
- Ensure devices are physically encrypted
- Remediation of security vulnerabilities
- Ensures proper virus and malware protection
- End User Documentation and Knowledge Base Articles
- IT Asset management
- Assist with IT equipment returns from termed or existing employees
- Assist users with device replacements and new device configuration
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Generous Paid Time Off
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Growth Opportunities
- Short-Term/Long-Term Disability Insurance
- Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Option for Busy Lifestyles
- 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
