Desktop Support Analyst

Longfellow Investment Management Co • Boston, MA

1d

About The Position

LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level systems administration and hands-on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small-team environment and enjoys the variety of managing both high-level system maintenance and everyday end-user needs.

Requirements

• 2–5 years of desktop or technical support preferred
• Bachelor's in IT or an equivalent technical background
• Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.
• Hands-on experience with ticketing systems (ServiceNow, Jira, etc.)
• Strong hardware/software troubleshooting and multi-tasking abilities.
• Team-oriented with excellent communication, customer service, and a proactive approach to learning.

Nice To Haves

• Azure/AWS knowledge is a plus.

Responsibilities

• Provide in-person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.
• Install, configure, and patch operating systems and enterprise applications.
• Handle employee onboarding/offboarding, including equipment setup and access provisioning.
• Manage IT inventory and maintain detailed incident documentation in the ticketing system.
• Ensure all systems align with company security policies and data protection standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level