Desktop Support Sr Analyst

NTT DATA Services • Pataskala, OH

3d • Onsite

About The Position

We are currently seeking a Desktop Support Sr Analyst to join our team in Pataskala, Ohio (US-OH), United States (US). This is an on-site role at our client office. Only local candidates will be considered.

Requirements

• 5+ years desktop/technical support experience
• A+ Certification
• Desktop Management-Desktop Administration
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills

Responsibilities

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop /notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed