IT Desktop Support Specialist
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.
Requirements
- 5+ years of experience in MS Windows Desktop support including root cause identification and resolution
- 5+ years of experience in desktop support, with focus tools on remote support tools
- 3+ years of experience in customer service
- 3+ years of experience with troubleshooting desktop support issues focusing in application installation/repair problems
- 3+ years of experience with ITSM processes, documentation using ticketing systems such as ServiceNow
- 3+ years of experience using enterprise deployment tools such as Altiris, SCCM or others
- 3+ years of experience supporting desktop VPN connectivity
- 1+ years of experience managing inventory
- Experience with Networking Principles (IPv4, TCP/IP, DNS)
- Experience with MS Office Suite
- Bilingual English/Spanish
- Available to work onsite in our offices located in San Juan, PR
Nice To Haves
- Information Technology Certificates
- Experience with HIPAA and PHI compliance
- Familiarity with Zscaler
- Proven ability to work on multiple issues or projects concurrently
Responsibilities
- Provide technical support to employee’s computers at UnitedHealth Group and Optum
- Diagnosis of issue severity and proper troubleshooting of incident
- Incident resolution using knowledge management tool and documented processes and procedures
- Executing tasks necessary for computer replacement and data recovery
- Participate in process improvement projects
- Experience in providing superior service-oriented desktop support
- Will work with challenging troubleshooting situations
- Must be a self-starter and able to work independently while being part of a decentralized team
- Equipment- Receiving, Sanitation and Storage
- Equipment deployment
- Support the IT Asset Manager in managing the full lifecycle of IT equipment, including inventory tracking, receiving and scanning shipments, dispatching/receiving assets for end-users, testing and preparing returned equipment for reuse, and ensuring proper disposal per company procedures
- Maintain organized and efficient storage operations by handling equipment, managing storage areas using material-handling tools, and contributing to the IT team’s mission of delivering outstanding service
- Other Duties may apply
Benefits
- comprehensive benefits
- career development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
