IT Desktop Support Specialist

RAYUS Radiology•St. Louis Park, MN

3d•$23 - $34•Hybrid

About The Position

RAYUS Radiology is looking for an IT Desktop Support Specialist to join their team. This role is responsible for providing IT support to end-users in a radiology healthcare environment, ensuring that medical professionals and staff have reliable access to critical desktop systems, software, and medical imaging platforms. The company is focused on challenging the status quo in radiology and making it a critical first step in diagnosis and proper treatment.

Requirements

Associate's degree in information technology, computer science, or in a related and applicable field.
Two (2) years' experience in an IT desktop support role
A+ Certification, Network+ Certification, or other relevant IT certifications (CompTIA, Microsoft, etc.).
Proficiency in supporting Windows, Apple and Android operating systems.
Familiarity with network configurations and troubleshooting (e.g., TCP/IP, DHCP, DNS).
Experience in supporting medical imaging systems and understanding of image data formats (DICOM).
Basic knowledge of server management, backup systems, and IT infrastructure
Knowledge of data encryption, backup solutions, and IT security best practices
Strong working knowledge of Microsoft Office Suite products; i.e., Outlook, Teams, Word, and Excel
Occasional travel between departments may be necessary.
Some travel is required between sites; a reliable means of transportation is required.

Nice To Haves

Bachelor's degree in information technology, computer science, or other related and applicable field.
Two (2) years' experience in an IT support role in a healthcare or radiology setting
Experience with radiology-specific software such as PACS and RIS, or similar
Additional certifications related to healthcare IT, such as Healthcare IT Technician (HIT) or PACS-related certifications
Experience with Epic Systems or other Electronic Health Record (EHR) systems.
Familiarity with VMware or other virtualized environments.
Experience with cloud-based solutions or medical image cloud storage.
Basic understanding of ITIL (ServiceNow) best practices for incident and change management.

Responsibilities

Provide timely and effective technical support to radiologists, technicians, and healthcare staff for all desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting.
Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., PACS (Picture Archiving and Communication System), RIS (Radiology Information Systems).
Ensure imaging devices are functioning correctly and accessible to end-users.
Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (Windows, Apple/Android, etc.), and specialized radiology applications.
Respond to and resolve IT issues related to desktop systems, networking, and medical imaging technology. Provide remote and on-site support when necessary.
Monitor system performance and apply software patches, updates, and upgrades to ensure continued operation of both clinical and administrative systems.
Work closely with the infrastructure and network teams to resolve system outages and network issues.
Ensure optimal configuration of systems and workstations. Proper documentation of system access.
Assist with inventory of IT assets, including hardware, software licenses, and peripherals.
Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams.
Utilize IT service management (ITSM) tools (e.g., ServiceNow, JIRA) to track and manage incidents, requests, and user complaints to ensure that all IT issues are resolved in a timely manner.
Ensure that all desktop systems and medical imaging devices meet HIPAA privacy and security requirements.
Maintain secure access to patient information, enforcing encryption standards, and ensuring proper documentation of system access.
Conduct training for staff on the use of hardware and software tools, ensuring that all users can operate systems efficiently and securely.
Other duties and projects assigned