Desktop IT Support Analyst

IDEX Corporation•Oak Harbor, WA

1d•$54,200 - $81,400•Hybrid

About The Position

The IT Desktop Support Analyst’s role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel’s assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites.

Requirements

Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams
Ability to image, deploy, and maintain Windows 11 PCs
Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, ServiceNow.
Demonstrated proficiency in the diagnostic process of technical issues
Ability to work independently and with direction from other IT personnel
Excellent technical writing skills for documentation and effective ticket management
Ability to multi-task and adapt to changing priorities quickly
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast-moving environment

Nice To Haves

Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred
Experience with scripting and automation tools preferred
Professional IT Certifications preferred, such as: Microsoft MCP/MCSA, or CompTIA A+/Network+

Responsibilities

Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, and Office products, and cellular devices for users at manufacturing facility.
Organize and contribute high-quality documentation for the IT department
Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated
Deploy and maintain the company’s IT assets, including Desktops, Laptops, Printers, and mobile devices
Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions
Fast, accurate, and timely turn around on all customer requests
Follow company-specific guidelines and industry best practices for User Administration and security
Communication to our clients, vendors, and internally via phone, email, and ticketing system
Minimal travel to support remote locations as needed
Ability to assist and or train other team members or employees when assistance is needed