IT Support Specialist (In-Office)

Ottimate • Tampa, FL

5d • $55,000 - $65,000 • Onsite

About The Position

Ottimate is seeking an IT Support Specialist to join their IT team in Tampa, Florida. This in-person role will focus on scaling internal systems, supporting employees, and ensuring smooth day-to-day operations. The specialist will administer essential tools, manage the laptop fleet, assist with audits, and help implement scalable processes. This position involves close collaboration with engineering, security, people operations, and finance teams, with opportunities to improve existing workflows.

Requirements

• 1–3 years of experience in an IT support, helpdesk, or systems administration role.
• Hands-on experience administering Google Workspace.
• Familiarity with identity providers (e.g., Okta, JumpCloud, Google as IdP) and configuring SSO and MFA.
• Experience administering common SaaS tools (e.g., Slack, Zoom, Atlassian) and managing licenses and access.
• Exceptional organizational skills and strong spreadsheet chops (advanced Google Sheets and/or Excel).
• Excellent written communication skills for supporting a remote team via chat, email, and tickets.
• A proactive, solutions-oriented mindset.
• A security-first mindset and good judgment around confidentiality and least-privilege access.
• Experience administering Mac, Windows, and Linux endpoints, including deploying antivirus software and recovering compromised devices.
• Familiarity with configuring and supporting VPN access for a remote workforce.

Nice To Haves

• Experience supporting SOC 2, HIPAA, or PCI DSS audits.
• Experience with mobile device management (ActZero, Jamf, Kandji, Intune, or similar).
• Familiarity with ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).
• Basic scripting experience (Python, Bash, or Google Apps Script) for automating repetitive tasks.

Responsibilities

• Administer Google Workspace, including user accounts, groups, shared drives, calendar resources, and security settings.
• Manage identity and access across the SaaS stack, including SSO, MFA, provisioning, and access reviews, in partnership with the security team.
• Administer SaaS applications, configuring access, tracking licenses and seats, monitoring usage, and identifying consolidation or cost-reduction opportunities.
• Manage laptop inventory: procurement, shipping to and from remote employees, configuration, repair coordination, and lifecycle tracking.
• Support internal and external audits (SOC 2, HIPAA, PCI DSS) by gathering evidence, maintaining documentation, and responding to auditor requests.
• Work incoming IT requests through the intake, triage, escalation, and resolution process consistently, and help document and improve it.
• Maintain accurate, well-structured documentation and trackers (spreadsheets, runbooks, asset registries).
• Identify opportunities to improve tools, processes, and security, and bring recommendations to the IT Lead.
• Provide responsive, friendly support to employees across time zones, serving as the first point of contact for IT issues and escalating to the IT Lead when needed.
• Set up and manage seamless onboarding and offboarding of employees, ensuring proper provisioning and deprovisioning of access and equipment.
• Administer Mac, Windows, and Linux laptops and workstations, deploying and managing antivirus software, and recovering compromised devices.
• Configure and maintain VPN access to keep the network and remote connections secure.
• Administer a mobile device management platform to enforce policies, manage configurations, and maintain visibility across the device fleet.

Benefits

• Competitive salary based on skills & experience.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed