IT Lead (In-Office)

Ottimate • Tampa, FL

5d • $100,000 - $110,000 • Onsite

About The Position

Ottimate is seeking an IT Lead to join their Tampa, Florida office. This in-person role involves end-to-end ownership of internal IT systems, leading a small team to ensure employee productivity, system security, and smooth daily operations. The IT Lead will administer essential tools, manage the laptop fleet, support audits, and develop scalable processes. This position requires close collaboration with engineering, security, people operations, and finance teams, with a direct line to leadership for strategic recommendations.

Requirements

• 5+ years of experience in IT support or systems administration.
• 2+ years owning IT for a growing company or leading other IT staff.
• Hands-on experience administering Google Workspace.
• Familiarity with identity providers (e.g., Okta, JumpCloud, Google as IdP) and configuring SSO and MFA.
• Experience administering common SaaS tools (e.g., Slack, Zoom, Atlassian) and managing licenses and access.
• Exceptional organizational skills and strong spreadsheet skills (advanced Google Sheets and/or Excel).
• Excellent written communication skills.
• A proactive, solutions-oriented mindset.
• A security-first mindset and good judgment around confidentiality and least-privilege access.
• Experience administering Mac, Windows, and Linux endpoints, including deploying antivirus software and recovering compromised devices.
• Familiarity with configuring and supporting VPN access for a remote workforce.
• Experience mentoring or managing IT staff, with the judgment to prioritize competing requests and set clear service expectations.

Nice To Haves

• Experience supporting SOC 2, HIPAA, or PCI DSS audits.
• Experience with mobile device management (ActZero, Jamf, Kandji, Intune, or similar).
• Familiarity with AWS infrastructure management.
• Familiarity with ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).
• Basic scripting experience (Python, Bash, or Google Apps Script) for automating repetitive tasks.

Responsibilities

• Google Workspace Administration: Administer Google Workspace, including user accounts, groups, shared drives, calendar resources, and security settings.
• Identity & Access Management: Manage identity and access across the SaaS stack, including SSO, MFA, provisioning, and access reviews, in partnership with the security team.
• SaaS Application Administration: Administer SaaS applications, configuring access, tracking licenses and seats, monitoring usage, and identifying consolidation or cost-saving opportunities.
• Asset Management: Manage the entire laptop inventory lifecycle, including procurement, shipping, configuration, repair coordination, and tracking.
• Audit Support: Coordinate and support internal and external audits (SOC 2, HIPAA, PCI DSS) by gathering evidence, maintaining documentation, and liaising with auditors.
• Process Development: Design, document, and consistently execute scalable processes for IT requests, covering intake, triage, escalation, and resolution.
• Organization & Documentation: Organize internal systems and records, maintaining accurate documentation and trackers (spreadsheets, runbooks, asset registries).
• IT Strategy & Budget: Own the IT roadmap and budget, including vendor selection and renewals, and provide recommendations to leadership on tools, processes, and security improvements.
• Employee Support: Provide responsive and friendly support to employees across time zones, acting as an escalation point for unresolved issues.
• Employee Onboarding & Offboarding: Manage seamless onboarding and offboarding processes, including provisioning and deprovisioning of access and equipment.
• Endpoint Management: Administer Mac, Windows, and Linux laptops and workstations, deploy antivirus software, and manage the recovery process for compromised devices.
• Network Security & VPN: Configure and maintain VPN access to ensure network and remote connection security.
• Device Management (MDM): Administer a mobile device management platform to enforce policies, manage configurations, and maintain fleet visibility.
• Team Leadership: Hire, mentor, and manage IT Specialists, setting priorities, delegating tasks, and ensuring high-quality support.

Benefits

• Compensation: $100,000-110,000 USD /year.
• Competitive salary based on skills & experience.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Promote from within philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed