IT Lead (In-Office)

Ottimate • Tampa, FL

4d • Onsite

About The Position

Ottimate is seeking an IT Lead to join their team and help scale internal systems. This is an in-person role in Tampa, Florida. The IT Lead will be responsible for end-to-end IT operations, managing a small team focused on employee productivity, system security, and operational smoothness. Key duties include administering tools, managing the laptop fleet, supporting audits, and developing scalable processes. The role involves close collaboration with engineering, security, people operations, and finance, with direct communication to leadership for strategic recommendations.

Requirements

• 5+ years of experience in IT support or systems administration.
• 2+ years owning IT for a growing company or leading other IT staff.
• Hands-on experience administering Google Workspace.
• Familiarity with identity providers (e.g., Okta, JumpCloud, Google as IdP) and configuring SSO and MFA.
• Experience administering common SaaS tools (e.g., Slack, Zoom, Atlassian) and managing licenses and access.
• Exceptional organizational skills and strong spreadsheet proficiency (advanced Google Sheets and/or Excel).
• Excellent written communication skills.
• A proactive, solutions-oriented mindset.
• A security-first mindset and good judgment around confidentiality and least-privilege access.
• Experience administering Mac, Windows, and Linux endpoints, including deploying antivirus software and recovering compromised devices.
• Familiarity with configuring and supporting VPN access for a remote workforce.
• Experience mentoring or managing IT staff, with the judgment to prioritize competing requests and set clear service expectations.

Nice To Haves

• Experience supporting SOC 2, HIPAA, or PCI DSS audits.
• Experience with mobile device management (ActZero, Jamf, Kandji, Intune, or similar).
• Familiarity with AWS infrastructure management.
• Familiarity with ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).
• Basic scripting experience (Python, Bash, or Google Apps Script) for automating repetitive tasks.

Responsibilities

• Administer Google Workspace, including user accounts, groups, shared drives, calendar resources, and security settings.
• Manage identity and access across the SaaS stack: SSO, MFA, provisioning, and access reviews, in partnership with the security team.
• Administer SaaS applications: configure access, track licenses and seats, monitor usage, and identify opportunities for consolidation or cost reduction.
• Own the laptop inventory end-to-end: procurement, shipping, configuration, repair coordination, and lifecycle tracking.
• Coordinate and support internal and external audits (SOC 2, HIPAA, PCI DSS) by gathering evidence, maintaining documentation, and partnering with auditors.
• Design and document scalable processes for IT requests, including intake, triage, escalation, and resolution, and execute them consistently.
• Organize internal systems and records, maintaining accurate and well-structured documentation and trackers.
• Own the IT roadmap and budget, including vendor selection and renewals, and make recommendations for tools, processes, and security improvements.
• Provide responsive and friendly support to employees across time zones, serving as an escalation point for unresolved issues.
• Set up and manage seamless employee onboarding and offboarding, ensuring proper provisioning and deprovisioning of access and equipment.
• Administer Mac, Windows, and Linux laptops and workstations, deploy and manage antivirus software, and lead recovery processes for compromised devices.
• Configure and maintain VPN access to secure the network and remote connections.
• Administer a mobile device management platform to enforce policies, manage configurations, and maintain visibility across the device fleet.
• Hire, mentor, and manage IT Specialists, setting priorities, delegating tasks, and ensuring high-quality support.

Benefits

• Competitive salary based on skills & experience.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Promote from within philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed