IT Support Specialist (In-Office)

Ottimate•Tampa, FL

4d•Onsite

About The Position

Ottimate is seeking an IT Support Specialist to join their IT team in Tampa, Florida. This in-person role will focus on scaling internal systems, supporting employees, and ensuring smooth day-to-day operations. The specialist will administer essential tools, manage the laptop fleet, assist with audits, and help implement scalable processes. This position involves close collaboration with engineering, security, people operations, and finance teams, with opportunities to improve existing workflows.

Requirements

1–3 years of experience in an IT support, helpdesk, or systems administration role.
Hands-on experience administering Google Workspace.
Familiarity with identity providers (e.g., Okta, JumpCloud, Google as IdP) and configuring SSO and MFA.
Experience administering common SaaS tools (e.g., Slack, Zoom, Atlassian) and managing licenses and access.
Exceptional organizational skills and strong spreadsheet proficiency (advanced Google Sheets and/or Excel).
Excellent written communication skills for supporting a remote team via chat, email, and tickets.
A proactive, solutions-oriented mindset.
A security-first mindset with good judgment regarding confidentiality and least-privilege access.
Experience administering Mac, Windows, and Linux endpoints, including deploying antivirus software and recovering compromised devices.
Familiarity with configuring and supporting VPN access for a remote workforce.

Nice To Haves

Experience supporting SOC 2, HIPAA, or PCI DSS audits.
Experience with mobile device management (ActZero, Jamf, Kandji, Intune, or similar).
Familiarity with ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).
Basic scripting experience (Python, Bash, or Google Apps Script) for automating repetitive tasks.

Responsibilities

Administer Google Workspace, including user accounts, groups, shared drives, calendar resources, and security settings.
Manage identity and access across the SaaS stack, including SSO, MFA, provisioning, and access reviews, in partnership with the security team.
Administer SaaS applications, configuring access, tracking licenses and seats, monitoring usage, and identifying consolidation or cost-reduction opportunities.
Manage laptop inventory, including procurement, shipping, configuration, repair coordination, and lifecycle tracking.
Support internal and external audits (SOC 2, HIPAA, PCI DSS) by gathering evidence, maintaining documentation, and responding to requests.
Handle incoming IT requests through the intake, triage, escalation, and resolution process, and contribute to its documentation and improvement.
Maintain accurate and well-structured documentation and trackers (spreadsheets, runbooks, asset registries).
Identify opportunities to improve tools, processes, and security, and present recommendations to the IT Lead.
Provide responsive and friendly IT support to employees across time zones, acting as the first point of contact and escalating issues as needed.
Set up and manage employee onboarding and offboarding, ensuring proper provisioning and deprovisioning of access and equipment.
Administer Mac, Windows, and Linux laptops and workstations, deploy and manage antivirus software, and recover compromised devices.
Configure and maintain VPN access for secure network and remote connections.
Administer a mobile device management platform to enforce policies, manage configurations, and maintain visibility across the device fleet.

Benefits

Competitive salary ($55,000-65,000 USD /year) based on skills & experience.
Company-subsidized Medical, Dental, and Vision benefits for employees and their families.
Employer-sponsored 401(k) with company match.
Paid Time Off (with encouragement to use it).
Promote from within philosophy.
Opportunity to be part of a growing startup at a pivotal moment.
Agency to solve difficult problems creatively.
Freedom to explore inspiring work.
Infrastructure for continuous challenge and development.
Work with sharp, passionate teammates on unique challenges.
Commitment to a diverse and inclusive workforce.
Transformation of industries using innovative technology (AI, Payment Tech, Neural Networks).
People-first leadership approach.