IT Support Specialist

CIRM • South San Francisco, CA

6d • $115,638 - $155,616 • Hybrid

About The Position

The California Institute for Regenerative Medicine (CIRM) is seeking a full-time IT Support Specialist. This role advances CIRM’s mission by delivering secure, reliable, and high-performing technology services that support life-changing regenerative medicine initiatives. The individual will provide hands-on Tier 1-2 support across endpoint, identity, and infrastructure domains in a Mac and cloud environment.

Requirements

• BS in computer Science, Information System, Engineering, or related field; or four years of equivalent professional experience in lieu of a degree, supplemented with relevant technical certifications (e.g. Microsoft, JAMF, ITIL, VMware or AWS).
• 3 years of experience as IT support, system administrator, or a similar technical role.

Nice To Haves

• Self-motivated and well-organized professional who thrives in a self-directed environment and effectively can wear many hats with minimal supervision.
• Excellent communication, interpersonal, and presentation skills; strong attention to detail and effective time management across multiple priorities.
• Strong technical expertise in MacOS & iOS environments, enterprise SaaS platforms, JAMF, Microsoft 365, and SharePoint.
• Familiarity with cloud technologies and services, (Iaas, Paas, Saas) across providers such as Microsoft, Amazon, OVH, and Otava.
• Good understanding of cybersecurity principles, authentication framework (e.g., SSO, MFA, Zero-trust), role based access control (RBAC), and identify management.
• Working knowledge of compliance standards and security frameworks, including NIST 800-53, FIPS 199 & 200, HIPAA.
• Hand-on experience with system patching, ensuring systems are properly maintained and up to date with current technologies and security updates.

Responsibilities

• Provide onsite and remote Tier 1-2 technical support for MacOS and Windows devices, iOS mobile devices, applications, and related systems.
• Troubleshoot hardware, software, networking, conferencing AV equipment, and other peripheral issues.
• Provide technical support for CIRM-hosted meetings and events as needed.
• Support enterprise productivity platforms (e.g., Microsoft 365, Zoom, Slack, Adobe, Monday.com, Keeper, OneLogin, DocuSign, Calendly, Salesforce, collaboration tools, and SaaS applications).
• Support user onboarding and offboarding, including account provisioning, device setup, licensing and subscription management.
• Administer identity and access management using systems (e.g., OneLogin, Entra ID).
• Maintain MacOS device management using MDM solutions (e.g., JAMF, Intune or equivalent).
• Perform routine patching, updates, and system deployments; Configure security controls, disk encryption (FileVault), endpoint protection & MFA authentication.
• Support and maintain backup and archiving solutions and perform data recovery as needed.
• Support and maintain networking infrastructure at HQ and Sacramento offices (WiFi, switches, routers, & firewalls).
• Maintain IT documentation, asset inventories, and standard operating procedures.
• Conduct user trainings and maintain technical training materials.
• Promote cybersecurity awareness and support IT best practices across CIRM.
• Monitor Security Information and Event Management (SIEM) platforms (e.g., DarkTrace, SentinnelOne); Respond to security alerts and escalate incident appropriately.
• Evaluate emerging technologies and recommend solutions aligned with business and operational needs.
• Perform additional duties and responsibilities as assigned to support IT operations and overall agency’s mission.

Benefits

• Full salary range of $115,638- $155,616

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level