Onsite IT Support Specialist

Luxury Presence•Austin, TX

16h•Onsite

About The Position

Luxury Presence is seeking an Onsite IT Support Specialist for their Austin office. This role is the primary point of contact for IT issues within the office, ensuring smooth daily operations. The specialist will handle frontline support, troubleshoot hardware and network issues, manage workstations, maintain IT inventory, and support AV equipment. This is a hands-on, in-person position reporting to the Director of IT, working alongside an IT Engineer. The role involves learning and eventually owning office operations, including opening and closing procedures, to keep over 150 employees productive.

Requirements

1-2 years of experience in a help desk or IT support role, or equivalent hands-on experience.
Comfortable troubleshooting hardware and basic networking issues.
Willingness to learn new technologies and solutions.
Ability to take ownership and follow through on tasks until completion.
Patience and professionalism when interacting with all employees, regardless of their role.
Detail-oriented with a focus on inventory accuracy and documentation.
Reliable and punctual, as the role anchors daily office operations.
Ability to explain technical problems to non-technical individuals clearly and empathetically.

Nice To Haves

Entry-level candidates with a strong interest in technology and a passion for helping people are also considered.

Responsibilities

Provide frontline IT support for the Austin office, managing the helpdesk queue and walk-up requests.
Troubleshoot hardware, peripherals, and basic network connectivity issues for end-users.
Provision, deprovision, and maintain workstations for employees in the Austin office.
Procure IT equipment as needed and ensure new hires have fully set up machines.
Build and maintain an accurate inventory of all computer and IT equipment in the Austin office.
Maintain and troubleshoot AV equipment throughout the office, including conference rooms.
Ensure conference room AV equipment is ready for meetings and respond to issues during meetings.
Learn and manage daily office operations, including opening and closing procedures.