IT Support Specialist (Hybrid)

ACT Power Services•Raleigh, NC

2d•Hybrid

About The Position

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider, we avoid conflicts of interest and maintain a complete focus on our clients’ needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry’s benchmark for renewable operations and create the next generation of O&M provider. We're looking for a motivated and customer-focused IT Support Specialist to join our IT team. In this entry-level role, you'll be the first point of contact for employees experiencing technical issues, helping them resolve problems quickly and professionally. This is a great opportunity to build your IT career in a hands-on, collaborative environment.

Requirements

Basic understanding of Windows and/or macOS operating systems
Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel)
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Proficiency in using remote support tools to assist users
3+ years of experience in IT Support, or similar role

Nice To Haves

Experience with ticketing systems
Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
Prior customer service or technical support experience
Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
Diagnose and troubleshoot hardware, software, and network issues for end users
Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
Assist with onboarding new employees, including account creation and equipment setup
Escalate complex issues to Tier 2 support teams with thorough documentation
Maintain accurate records of issues, resolutions, and asset inventory
Follow IT policies, procedures, and security best practices
Provide a positive support experience with clear, friendly communication