IT Support Specialist

DriveTime•Mesa, AZ

10h•Onsite

About The Position

In short, this role is all about being the go-to person for keeping technology running smoothly for employees—whether they’re in the office or working remotely. As an IT Support Specialist I, you’ll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You’ll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization. In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by: Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues Diagnosing, troubleshooting, and resolving issues both remotely and onsite Managing, prioritizing, and documenting support tickets with clear and timely communication Configuring and deploying new computers using standardized builds and endpoint management tools Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals Supporting onboarding and offboarding processes related to IT equipment Troubleshooting, maintaining, and supporting conference rooms and AV systems Providing real-time meeting support and escalating AV or vendor issues when needed Supporting physical security systems such as access controls and cameras Tracking hardware inventory and managing the device lifecycle Assisting with patching, updates, and endpoint compliance to maintain system health and security standards Documenting resolutions, processes, and recurring issues to continuously improve support efficiency Minimizing conference room downtime through proactive testing and rapid issue resolution Ensuring new hires have fully functional equipment and desk setups on day one

Requirements

1+ year of experience troubleshooting and providing technical support
High school diploma or equivalent work experience
Strong troubleshooting skills across Windows and macOS environments
Experience supporting hardware and basic networking issues
Experience working in a ticketing system and managing competing priorities
Excellent customer service and communication skills in a corporate environment

Nice To Haves

Microsoft Intune and Autopilot
Apple Business Manager and Jamf (or similar MDM tools)
Citrix environments
Lenovo and Apple hardware support
Logitech conference and collaboration tools
Verkada access controls and camera systems
Microsoft 365 administration (Admin Center, user and license management)

Responsibilities

Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues
Diagnosing, troubleshooting, and resolving issues both remotely and onsite
Managing, prioritizing, and documenting support tickets with clear and timely communication
Configuring and deploying new computers using standardized builds and endpoint management tools
Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals
Supporting onboarding and offboarding processes related to IT equipment
Troubleshooting, maintaining, and supporting conference rooms and AV systems
Providing real-time meeting support and escalating AV or vendor issues when needed
Supporting physical security systems such as access controls and cameras
Tracking hardware inventory and managing the device lifecycle
Assisting with patching, updates, and endpoint compliance to maintain system health and security standards
Documenting resolutions, processes, and recurring issues to continuously improve support efficiency
Minimizing conference room downtime through proactive testing and rapid issue resolution
Ensuring new hires have fully functional equipment and desk setups on day one