IT Support Specialist – Mac & M365 Environment
SBT Global•Huntington Beach, CA
•$6,000•Onsite
About The Position
We are seeking a proactive and detail-oriented IT Support Specialist with strong hands-on experience supporting MacBook and macOS devices in a corporate Microsoft 365 environment. The ideal candidate will have experience with MacBook deployment, troubleshooting, device management, and end-user support. Familiarity with Jamf or other MDM solutions is preferred. This role will support day-to-day end-user computing needs while maintaining device security, asset management, and a seamless user experience.
Requirements
- 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.
- Strong hands-on experience with macOS and MacBook devices.
- Experience with Kandji, Jamf, Intune, or other MDM platforms.
- Experience deploying, configuring, and managing MacBook devices.
- Working knowledge of Microsoft 365 applications and administration.
- Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
- Experience with employee onboarding/offboarding and hardware lifecycle management.
- Strong troubleshooting and problem-solving skills.
- Experience with IT asset management and inventory tracking.
- Strong communication and customer service skills.
Nice To Haves
- Experience supporting Kandji specifically.
- Experience with Jamf Pro or Microsoft Intune.
- Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
- Familiarity with endpoint security and compliance management.
- Experience in a corporate or enterprise IT environment.
- Basic understanding of Windows environments and cross-platform end-user support.
Responsibilities
- Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.
- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.
- Mostly provide MacBook device installation and/or uninstallation services.
- Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
- Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
- Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
- Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
- Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
- Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
