IT Support

Kensoft • Lewisburg, PA

1d • Remote

About The Position

We are seeking a motivated, dependable, and customer-focused IT Support Specialist for an entry-level, part-time remote position. The role is suited to individuals interested in technology, troubleshooting, and helping others resolve technical issues. The successful candidate will provide basic technical assistance, respond to support requests, troubleshoot common hardware and software problems, and help users maintain smooth and efficient technology operations. Training and guidance may be provided to help the right candidate develop the necessary skills.

Requirements

• Basic knowledge of computers, operating systems, and common software applications.
• Strong problem-solving and communication skills.
• Willingness to learn new technologies and troubleshooting procedures.
• Ability to work independently and manage tasks remotely.
• Reliable internet connection and access to a suitable computer.
• Good organizational skills and attention to detail.
• Professional attitude and a commitment to customer service.

Nice To Haves

• Previous IT experience or relevant certifications are beneficial but not required.

Responsibilities

• Provide technical support through chat, email, phone, or remote support tools.
• Troubleshoot basic computer, software, hardware, and connectivity issues.
• Assist with password resets, account access, and basic system configuration.
• Install, update, and maintain approved software and applications.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to senior IT staff when necessary.
• Help users understand basic technology tools and systems.
• Follow company security policies and protect confidential information.
• Monitor support requests and ensure timely, professional responses.

Benefits

• Remote work
• Part-time schedule
• Entry-level-friendly environment
• Training and development
• Technical skill building
• Career advancement
• Collaborative environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed