IT Support Specialist - Temporary
Corden Pharma Colorado• Boulder, CO, US, CO
•$25 - $27•Onsite
About The Position
The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with Corden Pharma computer users. This is a short-term temporary position employed through a temporary agency.
Requirements
- Associate Degree or equivalent from a 2-year college or technical school, and 2 years related experience preferred
- Good knowledge of computer systems (software and hardware)
- Basic Active Directory administration experience
- Familiarity with virtualization software, i.e., VMWare
- Desktop/laptop imaging experience
- Knowledge and experience with Windows XP/Windows 7/Windows 10
- Some experience in a networked client-server environment (e.g., TCP/IP, DNS, DHCP, etc.)
- Knowledge of Microsoft Office Suite (2010/2013/2016)
- Analytical and troubleshooting skills
- Ability to handle multiple tasks simultaneously
- Excellent customer service and communication skills
- Must be a team player and can multi-task
- Project management skills
- Willingness to learn new technologies
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to calculate figures
- Ability to apply concepts of basic algebra and geometry
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Nice To Haves
- IT related certifications are a plus
Responsibilities
- Provide support and training to all users on all company-wide network systems
- Track user support requests and system failures through the Help Desk System; assign tickets to other IT personnel, as needed
- Configure and install PC hardware and software, to include upgrades and special configuration scenarios
- Configure and support all company approved mobile devices and applications
- Provide new employees with an orientation of the computer systems and procedures
- Handle inventories, files, and other IT-related data processing tasks
- Add new users in Microsoft AD as specified by account requests and perform other administrative functions within AD
- Provides support for the Agilent OpenLab environment
- Troubleshoot and fine-tune: print queues, print servers, connectivity issues, client configuration(s) as required, and monitor systems
- Recommend, install, and configure LAN equipment, PCs, peripherals, and software
- Assist in obtaining specifications and selecting computer software and equipment based on various factors including user needs and productivity
- Maintain documentation for all hardware and software
- Maintain and troubleshoot company cellular and VoIP Phone Systems
- Provide Conference Room Services: video conferencing support, AV setups, etc.
Benefits
- Benefits are those provided by the temporary agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
