IT SUPPORT SPECIALIST

Memorial Community Hospital & Health System•Blair, NE

8d•Onsite

About The Position

Memorial Community Hospital and Health System is seeking a skilled and customer-focused IT Support Specialist to provide frontline technical support and ensure seamless daily technology operations in Blair, NE. In this role, you will serve as a key resource for end-users, delivering timely troubleshooting and resolution of IT issues while collaborating with the IT team to support critical systems. You’ll play an essential role in maintaining secure, reliable, and efficient IT services across the organization.

Requirements

Associate Degree in Information Technology or related field (preferred)
Minimum 3 years of IT support or helpdesk experience preferred
Experience in a healthcare environment preferred
Hands-on experience with: Windows and macOS systems, PC diagnostics, repair, imaging, and maintenance, Network hardware and peripherals, Microsoft 365 and Active Directory, Enterprise backup solutions
Working knowledge of Windows Server and network protocols (TCP/IP)
Strong troubleshooting and problem-solving abilities
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical users
High attention to detail and strong organizational skills
Ability to manage multiple tasks in a fast-paced environment
Knowledge of HIPAA, PHI, and PCI compliance standards
Team-oriented mindset with a positive, collaborative attitude
Strong desire to learn and grow professionally

Responsibilities

Provide first-line technical support via helpdesk phone and ticketing systems following ITIL standards
Troubleshoot hardware, software, network, and system issues; escalate complex cases as needed
Support and maintain Local Area Networks (LAN)
Administer and monitor Active Directory and Microsoft 365 / Entra ID environments
Maintain accurate documentation and ticket records for support and escalation
Install, configure, and support hardware, software, and related equipment
Participate in security initiatives and promote a security-first mindset
Analyze and report technical issues, trends, and system data
Assist with software implementation, testing, and maintenance
Identify system improvement opportunities and recommend enhancements
Support enterprise backup solutions and monitor for potential issues
Participate in rotating on-call support schedule (remote and onsite)
Collaborate with IT leadership and team on projects and service delivery
Prepare and maintain technical documentation