IT Support Specialist (Okta Admin)

Island • Coppell, TX

4d • Onsite

About The Position

Island is seeking a hands-on IT Support Specialist to join their team. This role is crucial in ensuring employees remain productive by providing comprehensive support for hardware, software, and access needs. The ideal candidate will be a service-oriented team player with strong communication and problem-solving skills, comfortable managing multiple tasks in a dynamic startup environment. This position serves as the primary point of contact for employees requiring IT assistance.

Requirements

• Around 4-6+ years of experience in an IT support / helpdesk role (must have)
• Working knowledge of identity and device management tools, e.g. Okta, Active Directory, or similar (must have)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experienced in managing conference room logistics, including scheduling and setting up audiovisual equipment for meetings.
• Comfort supporting macOS and Windows environments and device management solutions (must have)
• Experience working in a startup organization or an IDF unit (must have)
• Strong troubleshooting skills across both hardware and software
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)
• Fluent in English for documentation, policies, and vendor interaction

Nice To Haves

• Experience supporting peripherals like printers and meeting room systems
• Scripting or automation skills
• Okta Certification

Responsibilities

• Serve as the primary point of contact for employees needing IT assistance across hardware, software, and access issues.
• Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solutions.
• Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed.
• Set up and onboard new employees with the tools they need, including device provisioning and basic guidance.
• Collaborate with internal teams to improve processes, tools, and the overall user experience.
• Help maintain office IT infrastructure, such as meeting rooms and shared equipment.

Benefits

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD and LTD Insurance
• 401(k) with company contributions
• Paid Time Off & 12 Company Holidays
• In-office wellness instructor and daily lunches (for office-based roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed