IT Admin Support Specialist

Bass Pro Shops•Ridgedale, MO

3d•Onsite

About The Position

The IT Admin Support Specialist provides general support to the IT department. The role is active in providing administrative support for end-users by coordinating support requests, resetting passwords, tracking resolution of issues, and service coordination for software and hardware requests. Manage vendor relationships, invoice reconciliation, and contract facilitation.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
1-3 years in an admin role preferred
Advanced computer skills.
Knowledge of Microsoft Suite products – including Sharepoint, Teams, Outlook, etc.
Basic knowledge of software products.
Regularly sits and works on a computer.
Occasionally stands, walks, and lifts up to 50 lbs.

Nice To Haves

Associate Degree in IT (if applicable)

Responsibilities

Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.
Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.
Main point of contact of assisting associates with password resets and other software related questions.
May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.
Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.
Arrange and facilitate department activities, team meetings, etc.
ALL OTHER DUTIES AS ASSIGNED

Benefits

Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund