IT Admin

TEKsystems•Youngstown, OH

2d•$21 - $26•Onsite

About The Position

We're looking for an IT Administrator to join our team and provide frontline support for employees in both office and production environments. This is an excellent opportunity for someone with IT help desk experience who wants to build their technical skills while gaining exposure to desktops, mobile devices, networking, warehouse technology, and end-user support.

Requirements

At least 6 months of IT Help Desk, Desktop Support, or Technical Support experience
Strong troubleshooting and problem-solving skills
Excellent customer service and communication abilities
Comfortable working directly with end users in office and operational environments
Basic understanding of computer hardware, software, and networking concepts
Ability to prioritize tasks and manage multiple support requests
Eagerness to learn and grow within an IT organization

Responsibilities

Serve as the primary point of contact for IT support requests via phone, email, and in person
Troubleshoot hardware, software, and device-related issues for end users
Support desktops, laptops, tablets, monitors, docking stations, printers, scanners, IP phones, barcode scanners, and mobile devices
Image, configure, deploy, and refresh end-user hardware and peripherals
Assist with new hire technology setup and equipment deployments
Track, inventory, and asset-tag IT equipment
Support production floor and warehouse technologies, including handheld scanners, label printers, and shop-floor workstations
Perform basic network connectivity troubleshooting and wireless support
Assist with conference room technology, audio/visual equipment, and digital signage
Escalate complex issues to senior IT team members as needed