Admin Support Specialist

UNC-Chapel Hill•Chapel Hill, NC

1d•Onsite

About The Position

This role involves providing administrative support and audience services within a theatre setting. Key responsibilities include preparing and maintaining facilities, enforcing safety protocols, supervising students and volunteers, and offering customer service to audience members. The position also requires assisting with special events, responding to emergencies, managing ticket sales using specialized software, providing information to patrons, reconciling cash receipts, and preparing reports. Additional duties may include general administrative tasks and artist support.

Requirements

Experience with specialized ticketing software.
Ability to reconcile daily cash receipts and perform deposits.
Skills in preparing reports.
Ability to identify and respond to emergencies.
Customer service skills.
Supervisory experience (for managing students/volunteers).

Nice To Haves

Experience in a theatre or performance venue.
Knowledge of COVID Safety Protocols.
Administrative task experience.
Artist support experience.

Responsibilities

Prepares and maintains facilities inside and outside the theatre before, during, and after each performance.
Maintain and enforce COVID Safety Protocols.
Manage and Supervise Work-Study students and volunteers.
Provides customer service to audience members during performances.
Assists other departments of PlayMakers as necessary for Opening Nights and other special events.
Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager.
Sell single tickets and subscriptions using specialized ticketing software.
Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements.
Explain box office policies and respond to routine problems regarding ticket sales.
Reconcile daily cash receipts and perform daily deposits with the University Cashier.
Prepare box office and front of house reports as needed.
Duties may also include administrative tasks and artist support.