IT Support Specialist / Microsoft Systems Administrator

Gravitics•Seattle, WA

2d•Onsite

About The Position

Gravitics is seeking a highly capable and proactive IT Support Specialist to join their team and serve as the backbone of their daily technical operations. In this role, the specialist will be an administrator for the company's Microsoft ecosystem (Entra ID, Teams, SharePoint, M365) and the first line of support for employees, including providing dedicated desk-side support for CAD engineers. The specialist will drive critical security and infrastructure initiatives, such as provisioning Intune-managed hardware, deploying physical security systems, and leading cybersecurity awareness/tech training. The ideal candidate thrives in a busy environment, seamlessly balancing hands-on helpdesk troubleshooting, rapid onboarding/offboarding workflows, and continuous system optimization, all while maintaining rigorous security and compliance standards.

Requirements

Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Experience administering Microsoft Entra ID, Teams, and SharePoint.
Experience with IT helpdesk support and ticket management (e.g., Jira).
Experience with endpoint device management via Microsoft Intune.
Experience enforcing compliance policies (FIPS encryption, session locks, USB device control).
Experience with employee onboarding/offboarding workflows.
Experience designing and deploying cybersecurity awareness training and phishing campaigns.
Experience with physical deployment and maintenance of networking equipment, access control systems, security cameras, and visitor management systems.
Experience deploying and maintaining conference room AV systems.
Experience with software migrations and hardware inventory audits.

Nice To Haves

Experience building Power Automate workflows.
Desk-side support experience for CAD engineers.
Experience with cryptographic hardware disposal procedures.
Experience migrating staff to new software like ZTNA VPN.
Experience setting up Adobe Sign workflows.
Experience phasing out legacy hardware like Verkada cameras.

Responsibilities

Serve as the primary administrator for Microsoft Entra ID (including SSO setups), Teams, and SharePoint, optimizing sites and building Power Automate workflows for maximum efficiency.
Provide comprehensive daily IT support, resolve password resets, manage Jira Helpdesk tickets, and deliver dedicated desk-side support for CAD engineering teams.
Manage endpoint devices including Windows, Mac, and mobile devices via Microsoft Intune. Enforce strict compliance policies (FIPS encryption, session locks, controlling USB devices).
Execute rapid employee onboarding/offboarding and perform cryptographic hardware disposal procedures.
Design and deploy employee cybersecurity awareness training and simulated phishing campaigns.
Ensure users sign Acceptable Use policies and maintain accurate Entra ID device registries.
Assist with the physical deployment and maintenance of networking equipment, access control systems, Axis security cameras, and iPad visitor management systems.
Deploy and maintain conference room AV systems.
Migrate staff to new software (e.g., ZTNA VPN), set up Adobe Sign workflows, phase out legacy hardware (e.g., Verkada cameras), and conduct widespread audits of hardware inventory, email distributions, and shared calendars.