IT Support & Systems Administrator

Wrench Group•Houston, TX

2d•Onsite

About The Position

The IT Systems Administrator provides on-site technical support and day-to-day IT administration for Abacus employees, systems, and devices. This role is responsible for troubleshooting and resolving hardware, software, network, access, and user account issues; supporting employee onboarding and offboarding; maintaining devices; coordinating with corporate IT and third-party vendors; and ensuring employees have the technology access and tools needed to perform their roles effectively.

Requirements

4 years IT support experience or associates degree in a technology field focused on end user devices and software
People skills are critical! Our staff need to be happy with their technology and tools
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Must be a dependable, self-starter with ability to prioritize and manage several projects efficiently
Customer service attitude with excellent communication skills

Nice To Haves

Experience in a plumbing, electrical, or HVAC is a plus

Responsibilities

Provides front-line break/fix technical support for employee hardware, software, network, access, and system issues.
Sets up, configures, recycles, and maintains company-issued laptops, desktops, iPads, iPhones, printers, and other technology equipment.
Creates, updates, and manages Microsoft user accounts, email access, security groups, permissions, and related employee access needs.
Supports employee onboarding by setting up IT equipment, Microsoft ID accounts, system access, device profiles, email, and required software prior to or upon employee start date.
Supports employee offboarding by coordinating timely access removal, device collection, account deactivation, and reassignment or recycling of equipment.
Links, updates, and maintains employee technology profiles across applicable systems, devices, and business applications.
Performs software installations, patches, upgrades, and routine updates on company devices and supported applications.
Assists with network troubleshooting, connectivity issues, basic network updates, printer access, Wi-Fi access, and coordination with corporate IT or network vendors as needed.
Applies knowledge of computer software, hardware, mobile devices, networking, and internal procedures to identify and resolve technology issues.
Collaborates with employees, ARKON, corporate IT, software vendors, and hardware vendors to research, escalate, and resolve issues.
Arranges service by software or hardware vendors to repair or replace defective products.
Maintains accurate documentation of equipment assignments, access changes, troubleshooting steps, and resolved issues.
Identifies recurring technical issues and recommends process, system, or training improvements.
Provides meeting, training, and technician support as needed.
Maintains knowledge of technology innovations, cybersecurity expectations, and IT support best practices.
Performs other related duties as assigned.