IT Administrator / Support Specialist

Surety Systems•Cary, NC

1d•Hybrid

About The Position

We are looking for a hands-on IT Administrator / Support Specialist to be the go-to technology resource for our team. In this role you will own day-to-day helpdesk support, manage our device fleet, administer a modern SaaS application stack, maintain DNS and email security records, and keep a watchful eye on security alerts. This is a highly collaborative, cross-functional position — you will interact with every department and every level of the organization. The ideal candidate is comfortable juggling a busy helpdesk queue in the morning and jumping into an Entra ID configuration or a Defender alert investigation in the afternoon. You take pride in keeping things running smoothly, communicate clearly with non-technical colleagues, and proactively flag issues before they become problems.

Requirements

2+ years of experience in an IT support, helpdesk, or sysadmin role
Hands-on experience supporting both macOS and Windows environments
Working knowledge of Microsoft 365, Entra ID, Intune, and Defender
Familiarity with DNS record management (SPF, DKIM, DMARC, CNAME, TXT)
Strong communication skills and patience when supporting non-technical users

Nice To Haves

Experience with Salesforce, Salesloft, ZoomInfo, or similar sales tech stack
Familiarity with Microsoft Project Server or PMO tooling
Experience with Active Directory (on-premises)
Relevant certifications: CompTIA A+, Network+, Security+, Microsoft MD-102, or similar
Experience with Sprinto or similar SOC2 compliance/security posture platforms

Responsibilities

Serve as the first point of contact for all IT support requests — password resets, access issues, and application troubleshooting.
Diagnose and resolve user inability to access business applications, escalating to vendors when appropriate.
Review and debug sign-in logs (Entra ID / Azure AD) to identify access failures, suspicious activity, or misconfigurations.
Maintain and support end-user devices across platforms: macOS, Windows, Android (BYOD), iOS (BYOD), and iPad
Configure and provision new employee hardware and accounts from day one.
Manage shared office technology including conference room displays, Rally Bar video bars and microphones, and printers.
Administer and support the following platforms, acting as the internal point of contact for user access, licensing, and configuration: Microsoft 365 Suite, Salesforce, Entra ID (Azure AD), Salesloft, Microsoft Intune, Sales Navigator (LinkedIn), Microsoft Defender, ZoomInfo, Microsoft Project Server SE, Sprinto, Active Directory (On-Prem), Google Workspace, Claude (Anthropic), PMO Apps (via Apps4Rent)
Communicate with our hosted-server vendor (Apps4Rent) and manage Microsoft Project Desktop for end users.
Monitor and maintain SPF, DKIM, and DMARC records to ensure reliable email delivery and domain authentication.
Add, update, or remove CNAME and TXT records as needed to validate domains for business applications.
Monitor security alerts across business systems, with a primary focus on Microsoft Defender (EDR).
Investigate and triage Defender inbox alerts, endpoint detections, and other triggered events.
Escalate confirmed incidents appropriately and document findings for the record.