IT Support Specialist Intern
About The Position
Provide first-level technical support for hardware, software, network, and system-related issues. Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance. Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment. Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards. Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision. Support user access management by assisting with permissions and account administration. Track and maintain IT assets, including hardware, software licenses, and inventory records. Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping. Assist with the deployment of new technology, equipment upgrades, and workstation setups. Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives. Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills. Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users. Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.
Requirements
- High School diploma or equivalency is required.
- Currently pursuing or recently completed a bachelor�s degree in CIS, CS, or IT with a minimum GPA of 3.5.
- Strictly follows safety policies, rules, and safe work methods.
- Promptly corrects or reports safety hazards or unsafe conditions.
- Promptly reports injuries for diagnosis and treatment.
- Makes regular suggestions for safety process improvements to support continuous improvement in safety.
Responsibilities
- Provide first-level technical support for hardware, software, network, and system-related issues.
- Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
- Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
- Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
- Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
- Support user access management by assisting with permissions and account administration.
- Track and maintain IT assets, including hardware, software licenses, and inventory records.
- Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
- Assist with the deployment of new technology, equipment upgrades, and workstation setups.
- Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
- Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills.
- Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users.
- Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) with company match.
- Paid vacation days and six company-paid holidays.
- Profit sharing or annual bonus plans.
- Employee assistance program.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
