IT Operations Support Intern

State of Maryland•Baltimore City, MD

1d•Onsite

About The Position

This will be a 6-month internship. The primary objective of this position is to provide IT Operations support to the IT Operations Section, encompassing administrative functions, IT inventory management, and first-level technical troubleshooting assistance to ensure the continuous and efficient operation of department technology resources.

Requirements

60 credit hours in Education, Computer Science with a concentration in Business Administration, Human-Computer Interaction (HCI), Information Technology, or related field
Transcripts, and resumes must be submitted at time of application.
Applicants must consent to State and FBI (CJIS) background check as a routine procedure for all MSDE employees.
Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act.
Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

Nice To Haves

It is preferred that applicants complete the MD State Government online application for employment.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.

Responsibilities

Work with the IT Operations team to support the procurement of hardware and software.
Assisting maintaining and updating IT inventory in accordance with the established guidelines.
Assist with the processing of monthly invoices in Financial Management Information System for mobile devices and landline accounts under staff supervision.
Assist with creating requisition in FMIS as requested by Operations Team Member
Provide basic end-user IT support to MSDE staff, including troubleshooting hardware and software issues as directed by the IT Operations Team member.
Work IT Partners to ensure the devices in conference rooms are operational and the IT storage bins have batteries, clickers, HDMI cables, and extension cords etc.
Conduct Periodic conference room walkthrough as directed by IT Operations Team
Assist with IT Support for meetings in the conference rooms.
Work with IT Partners to update application Inventory and ensure that all applications are accounted for in the respective divisions/offices.
Work with DEC IT Partner to provide IT support, such as mailing IT equipment, to regional offices.
Assist with the coordination of excess IT equipment disposal in compliance with applicable State regulations.
Assist with IT Operation NEO and Onboarding Workshop.
Perform other duties as assigned by IT Operations staff.