IT Support Intern

TMX Group•Toronto, ON

2d•Onsite

About The Position

Global Technology Services (GTS) is accountable for the operation of Canada's two systemically important clearing houses (CDS and CDCC) and, as a shared service organization for TMX, it also provides services that support TMX businesses in meeting their objectives. In this regard, GTS provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation services. IT Corporate Services, a specialized division of Global Enterprise Services, is dedicated to supporting enterprise-wide tools, applications, hardware, and infrastructure essential for daily business operations. This team manages technology within TMX's internal office spaces, including the TMX Broadcast Center, and enhances user experience through the IT Support Center, Desktop Support, Executive Services Support, and by overseeing printing and video capabilities in all office meeting areas.

Requirements

Currently pursuing a degree/diploma in Information Security/Technology
Excellent communication and customer service experience
Strong imaginative and creative problem-solving skills for troubleshooting and developing solutions
Experience with the following: desktop, laptop computer, tablet, cell phone, Google Suite applications (Gmail, G+, Docs, Sheets)
Experience with Windows 10/11 Operating System
Ability to perform physical tasks such as lifting heavy equipment
Team spirit - collaborates with all stakeholders
Attention to detail and multitasking

Responsibilities

Collaborate with the Windows 11 project team to replace all incompatible devices
Image, configure, and deploy laptops, desktops, and cell devices for end-users
Log calls in ServiceNow and open incident tickets on behalf of the end users
Work with a variety of enterprise applications including (but not limited to) Google Cloud Apps, ServiceNow and Microsoft Office Suite
Perform IT equipment desk move
On-site support - Tech Bar coverage
Update inventory assets
Helping the team with providing any other enterprise support