IT Support Intern (Full-Time)

GenScript ProBio • Piscataway, NJ

3d • Onsite

About The Position

We are seeking a Full-Time IT Support Intern for our Piscataway, NJ office. This role is a good start for an IT career. This role primarily supports day-to-day IT operations by providing on-site technical assistance, supporting laboratory and office environments, and assisting users through IT service management (ITSM) processes. The intern will gain hands-on experience in enterprise IT support while working closely with senior IT team members to deliver high-quality end-user services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Basic knowledge of Windows OS, macOS, Microsoft Office 365, and common business applications.
• Experience with IT troubleshooting tools and remote support software.
• Strong problem-solving skills, attention to detail, and ability to multitask.
• Excellent communication and customer service skills.

Nice To Haves

• Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.

Responsibilities

• Respond to and resolve IT-related inquiries and issues from users in a timely manner.
• Provide first-level technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
• Support both onsite and remote employees with IT-related requests.
• Assist with maintaining IT equipment used within lab environments.
• Coordinate with senior IT staff to ensure operational continuity of local IT services.
• Assist with inventory organization and general IT operational activities.
• Support routine audits and equipment verification activities when needed.
• Provide administrative support for IT documentation and process updates.
• Assist with asset management activities and special IT projects as assigned.

Benefits

• medical, dental, and vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• paid parental leave after just three (3) months of employment
• paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays
• flexible spending and health savings accounts
• life and AD&D insurance
• short- and long-term disability coverage
• legal assistance
• supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance
• commuter benefits
• well-being initiatives
• peer-to-peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Intern