Intern, IT Support

Sony Music Global Job Board • Toronto, ON

1d • Onsite

About The Position

The IT Support Intern will work closely with the Global Technology team to provide day-to-day technical support, assist with system maintenance, and contribute to delivering seamless user experience across the organization. This role is ideal for a student or recent graduate who is passionate about technology, eager to learn, and thrives in a collaborative, fast-paced environment. As an intern, you will gain hands-on experience and exposure to a wide range of IT operations, while supporting key initiatives and learning best practices in enterprise technology environments.

Requirements

• Enrolled in or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
• Familiarity with macOS and Windows environments.
• Basic understanding of networking, cloud services, and cybersecurity principles.
• Strong communication and organizational skills.
• Eagerness to learn and contribute to a collaborative team.

Responsibilities

• Assist with the setup, configuration, and deployment of laptops, mobile devices, and printers for end users.
• Support basic hardware troubleshooting, including diagnosing issues with peripherals and assisting with upgrades (e.g., memory, storage).
• Provide first-level technical support to internal users for common IT issues, including hardware, software, and connectivity problems.
• Assist the Service Desk team with resolving tickets related to Microsoft 365, multi-factor authentication (MFA), and password resets.
• Help maintain accurate inventory records of IT equipment and support asset tracking processes.
• Assist with the secure handling, decommissioning, and disposal of legacy devices in accordance with company data security policies.
• Contributes to the creation and maintenance of IT documentation, including knowledge base articles and user guides.
• Participate in IT projects such as system rollouts, software testing, and automation initiatives, gaining exposure to project workflows.
• Collaborate with team members and cross-functional departments to support technology deployments and user onboarding.

Benefits

• Paid Internship
• Investment in your professional growth and development
• Opportunity to contribute to social impact, diversity, equity and inclusion initiatives

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree