IT Support Specialist Intern

Town of Gilbert • 50 E. Civic Center Dr., AZ

1d

About The Position

Team Gilbert has an exciting opportunity for two (2) Information Technology (IT) Support Specialist Interns who are innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair. At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! The ideal candidate for this position will be passionate about desktop solutions and service. We're looking for outcome-oriented individuals who search for the right solution for any computer-related issue that may arise, ensuring an outstanding customer experience for our employees. The IT Support Specialist Intern position requires someone who is adept at finding common-sensecommon-sense, well-reasoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The Desktop Support position should quickly establish themselves as valued consultants and business partners to our customers.

Requirements

• Excellent customer service and communication skills to delight the customer
• Ability to work collaboratively in a team environment that is customer-facing
• Strong problem-solving skills and a solutions-oriented attitude a must
• Associate’s degree in technology or a closely related field
• 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users
• Computer repair experience
• Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies
• Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad)
• Skill in Active Directory network environments
• Knowledge of InTune
• Knowledge of MDM (Jamf, Maas360)
• Skilled in research methods and techniques for solving complex repair problems
• Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services
• Must be enrolled in an accredited college institution as an undergraduate student.
• Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy.

Nice To Haves

• A+ Certification is desired but not required
• Network+ Certification is desired but not required

Responsibilities

• Service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.
• Troubleshooting and staging of PC hardware and related equipment.
• Customer service.
• Installing local and network-connected printers.
• Troubleshoot and provide client support of network security, software, operating system, and/or system performance issues.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree