Part-Time)

Burjline Builders•Dallas, TX

2d•Remote

About The Position

We are seeking a motivated and tech-savvy Remote IT Help Desk Support Intern to join our Information Technology team. This internship provides hands-on experience supporting end users with technical issues, troubleshooting hardware and software problems, and assisting with IT operations in a remote work environment. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a passion for technology and customer service.

Requirements

Currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
Basic understanding of Windows, macOS, and common software applications.
Familiarity with Microsoft Office 365 and Google Workspace.
Basic knowledge of computer hardware, networking, and troubleshooting techniques.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a remote environment.
Strong organizational skills and attention to detail.
Reliable high-speed internet connection and a dedicated workspace.

Responsibilities

Provide first-level technical support to employees via phone, email, chat, or remote support tools.
Troubleshoot hardware, software, network, and application-related issues.
Assist with user account creation, password resets, and access management.
Install, configure, and update software applications and operating systems.
Document support requests, resolutions, and troubleshooting steps in the ticketing system.
Escalate complex technical issues to senior IT staff when necessary.
Assist with computer setup, system maintenance, and device inventory management.
Support cybersecurity initiatives by following company security policies and best practices.
Help create and update IT documentation, user guides, and knowledge base articles.
Participate in team meetings, training sessions, and special IT projects.