IT Help Desk intern
About The Position
This internship offers a unique opportunity to gain hands-on experience in both Power Platform development and Help Desk/Systems Administration. The intern will spend approximately 60% of their time on Power Platform development, focusing on designing and developing Power Apps, building Power Automate flows, creating Power BI dashboards, and assisting with integrations. The remaining 40% will be dedicated to Help Desk support, including providing Tier 1 support for various devices and applications, assisting with Microsoft 365 administration, supporting Intune and device management, troubleshooting technical issues, and participating in onboarding/offboarding processes and audits. The role involves collaborating with stakeholders, documenting solutions, and developing scripts for automation.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Basic understanding of scripting languages, Python preferred.
- Knowledge of Microsoft 365 environment.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with SharePoint.
- Familiarity with SQL, APIs, and data integration.
- Understanding of device management tools like Intune.
- Previous help desk or IT support experience.
Responsibilities
- Design and develop Power Apps (Canvas and Model-Driven) to support business processes
- Build and maintain Power Automate flows (cloud and desktop) for workflow automation
- Create and optimize Power BI dashboards and reports for business insights
- Assist with SharePoint and Dataverse integrations
- Work with data from SQL, APIs, and flat files to create automated pipelines
- Develop scripts (Python preferred) for data transformation, automation, or integration tasks
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Document solutions and build reusable templates and standards
- Provide Tier 1 support for desktops, laptops, mobile devices, and applications
- Assist with Microsoft 365 administration (user provisioning, licensing, permissions)
- Support Intune and device management workflows
- Troubleshoot connectivity, printing, and software issues
- Participate in onboarding/offboarding processes
- Participate in audits
- Other duties as assigned by management
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
