IT Help Desk intern
Sweet Career•Racine, WI
About The Position
This internship offers a unique blend of Power Platform development and traditional IT Help Desk responsibilities. The primary focus (60%) will be on designing and developing Power Apps, building Power Automate flows, creating Power BI dashboards, and assisting with integrations. The secondary focus (40%) will involve providing Tier 1 support for IT systems, assisting with Microsoft 365 administration, supporting device management, and troubleshooting various technical issues. This role is ideal for someone looking to gain hands-on experience in both application development and IT support.
Requirements
- Pursuing a degree in Computer Science, Information Technology, or a related field
- Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Basic understanding of scripting languages (Python preferred)
- Knowledge of Microsoft 365 and related services
- Strong problem-solving and analytical skills
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
Nice To Haves
- Experience with SharePoint
- Experience with Dataverse
- Familiarity with SQL databases
- Understanding of Intune and device management
Responsibilities
- Design and develop Power Apps (Canvas and Model-Driven) to support business processes
- Build and maintain Power Automate flows (cloud and desktop) for workflow automation
- Create and optimize Power BI dashboards and reports for business insights
- Assist with SharePoint and Dataverse integrations
- Work with data from SQL, APIs, and flat files to create automated pipelines
- Develop scripts (Python preferred) for data transformation, automation, or integration tasks
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Document solutions and build reusable templates and standards
- Provide Tier 1 support for desktops, laptops, mobile devices, and applications
- Assist with Microsoft 365 administration (user provisioning, licensing, permissions)
- Support Intune and device management workflows
- Troubleshoot connectivity, printing, and software issues
- Participate in onboarding/offboarding processes
- Participate in audits
- Other duties as assigned by management
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
