IT Support Intern

Insource Services • Boston, MA

2d

About The Position

This internship provides an opportunity to gain hands-on experience in IT support. Interns will contribute to new IT software projects, perform special project rollouts, and conduct product feature testing. They will also learn about ticketing systems, networking basics, Active Directory Management, and asset management. Key tasks include imaging laptops for clients, conducting system stress testing, and working with various cloud platforms.

Requirements

• Basic understanding of IT software projects and systems.
• Familiarity with product feature testing.
• Willingness to learn ticketing systems, networking basics, and Active Directory Management.
• Interest in Insource IT Support.
• Understanding of Asset Management Organization.
• Ability to image laptops.
• Experience with system stress testing.
• Familiarity with cloud platforms (Google, Dropbox, Office365).

Responsibilities

• Provide technical knowledge in assessing new IT software projects and initiatives to support and enhance our existing systems.
• Perform special project rollout.
• Conduct product feature testing, review, and procedure manual write-up.
• Learn ticketing systems, networking basics, and Active Directory Management.
• Work on Insource IT Support.
• Learn Asset Management Organization.
• Image laptops for rollouts at Charter School clients.
• Conduct system stress testing.
• Work with various cloud platforms (google, Dropbox, Office365).

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed