IT Support Specialist III - Flagstaff 4th St. (Elk Ridge) - Info Systems Desktop

El Rio Community Health Center•Flagstaff, AZ

2d•Onsite

About The Position

The IT Support Specialist III (Elk Ridge) serves as the senior regional IT resource responsible for advanced troubleshooting, infrastructure support, and field technical leadership across geographically dispersed locations. This role leads complex issue resolution, coordinates on-site infrastructure initiatives, and acts as the primary escalation and strategic partner to centralized network, server, and cybersecurity teams. The position drives operational excellence, technical standards, and long-term reliability of end-user and site technology environments, while providing technical mentorship of junior staff. The primary goal of the IT Support Specialist III (Elk Ridge) is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS: World Class Experience for staff and patients, Healthier patients and employees, Positive Financial Result.

Requirements

High School Diploma or G.E.D.
3 years working experience as an IT Desktop II (or equivalent).
6 years of experience working in a complex IT environment.
6 years experience supporting active directory and Windows operating systems.
3 years working at an advanced technical level such as managing enterprise services (desktop imaging, desktop server hardening, SCCM packages, etc.).
Advanced level of understanding and execution in cybersecurity best practices as it relates to system hardening.
Fingerprint Clearance Card Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
Effective customer-facing and presentation skills.
Interact diplomatically and positively with patients and the public in a continuous public contact setting.
Ability to respond effectively in writing and verbally to internal and external customers.
Write grammatically correct routing business correspondence such as brief transmittal memoranda
Advanced level of knowledge with MS Office (Word, Excel, and Outlook) and Internet.
Advanced level of working knowledge of Windows and IOS operating systems.
Advanced level of working knowledge with Office 365 products.
Advanced level of working knowledge with Anti-virus, Malware, and encryption.
Ability to apply concepts such as fractions. Percentages, ratios, and proportions to practical situations.
Ability to multi-task and maintain a professional composure in stressful situations.
Excellent organizational and time-management skills.
Ability to interact with persons of various social, cultural, economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.

Nice To Haves

Bachelor’s Degree in Information Technology or a related field from an accredited college or university.
5 years of experience working in a complex technical healthcare environment.
3 years experience working with Windows Server operating systems.
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.
Certification in one or more advanced technical specialties related to the role (server, cloud, security, vendor (i.e., Microsoft, AWS, VMWare, Citrix, Cisco, etc.).
Certification CompTIA A+
Certification CompTIA Net+
Certification CompTIA Sec+

Responsibilities

Serves as the senior field support resource for desktop, application, and site IT needs.
Leads troubleshooting efforts for complex Windows, hardware, and application issues.
Acts as the primary on-site liaison for network and server engineering teams.
Provides advanced smart hands support including diagnostics, rebuilds, and upgrades.
Supports Active Directory, Group Policy, and endpoint management solutions.
Advises and assists with server installations, network cutovers, and infrastructure refresh projects.
Analyzes trends in support tickets and propose long-term process and technical solutions.
Creates and maintains technical documentation and standardized procedures.
Mentors and provides technical leadership to Level I and II support staff.
Coordinates vendors, contractors, and third-party service providers on-site.
Ensures high availability of end-user systems across all regional locations.
Enforces IT security best practices and participate in incident response activities.
Advises management on hardware standards, lifecycle planning, and support strategy.
Maintains reliable transportation and flexibility for regional travel demands.
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community.
Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community.
Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
Performs other duties as assigned.