IT Support Specialist III - Flagstaff 4th St. (Elk Ridge) - Info Systems Desktop

El Rio Community Health Center•Flagstaff, AZ

155d

About The Position

The IT Support Specialist III serves as the senior regional IT resource for advanced troubleshooting, infrastructure support, and field technical leadership across geographically dispersed locations. The role leads complex issue resolution, coordinates on-site infrastructure initiatives, and serves as the primary escalation and strategic partner to centralized network, server, and cybersecurity teams. It supports operational excellence, technical standards, and the long-term reliability of end-user and site technology environments while providing technical mentorship to junior staff. The position supports Elk Ridge Community Health’s mission of providing comprehensive, quality health care that is affordable and accessible. It also contributes to a world-class experience for staff and patients, healthier patients and employees, and positive financial results. The role requires reliable transportation to accommodate regional travel and operational reassignments during the workday. Employees who drive during work hours must have a valid driver’s license and comply with Arizona vehicle insurance requirements. The position has no supervisory duties. It requires a current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment. All employees must undergo pre-employment drug testing and may be subject to additional drug and alcohol testing under the stated circumstances. The employer is a nonprofit 501(c)(3) Federally Qualified Health Center and follows applicable federal Drug-Free Workplace standards.

Requirements

High school diploma or GED required.
At least 3 years of experience working as an IT Desktop II or equivalent.
At least 6 years of experience working in a complex IT environment.
At least 6 years of experience supporting Active Directory and Windows operating systems.
At least 3 years working at an advanced technical level, such as managing enterprise services including desktop imaging, desktop server hardening, or SCCM packages.
Advanced understanding and execution of cybersecurity best practices related to system hardening.
Current, valid Level I fingerprint clearance card in good standing, or application for it within seven working days after beginning employment.
Reliable transportation capable of meeting organizational operational reassignments during the workday; a valid driver’s license and compliance with Arizona vehicle insurance requirements are required when driving during work hours.
Effective customer-facing and presentation skills.
Ability to interact diplomatically and positively with patients and the public in a continuous public-contact setting.
Ability to respond effectively in writing and verbally to internal and external customers.
Ability to write grammatically correct routine business correspondence, such as brief transmittal memoranda.
Advanced knowledge of MS Office (Word, Excel, and Outlook) and the Internet.
Advanced working knowledge of Windows and iOS operating systems.
Advanced working knowledge of Office 365 products.
Advanced working knowledge of antivirus, malware, and encryption.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to multitask and maintain professional composure in stressful situations.
Excellent organizational and time-management skills.
Ability to interact with people from varied social, cultural, economic, and educational backgrounds to provide guidance and customer service.
Ability to maintain skills proficiency as organizational systems and software change.
Must undergo drug testing before employment and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing in accordance with applicable regulations.

Nice To Haves

Bachelor’s degree in Information Technology or a related field from an accredited college or university.
At least 5 years of experience working in a complex technical healthcare environment.
At least 3 years of experience working with Windows Server operating systems.
Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.
Certification in one or more advanced technical specialties related to the role, such as server, cloud, security, or a vendor technology including Microsoft, AWS, VMware, Citrix, or Cisco.
CompTIA A+ certification.
CompTIA Network+ certification.
CompTIA Security+ certification.

Responsibilities

Serve as the senior field support resource for desktop, application, and site IT needs.
Lead troubleshooting efforts for complex Windows, hardware, and application issues.
Act as the primary on-site liaison for network and server engineering teams.
Provide advanced smart-hands support, including diagnostics, rebuilds, and upgrades.
Support Active Directory, Group Policy, and endpoint management solutions.
Advise and assist with server installations, network cutovers, and infrastructure refresh projects.
Analyze support-ticket trends and propose long-term process and technical solutions.
Create and maintain technical documentation and standardized procedures.
Mentor and provide technical leadership to Level I and II support staff.
Coordinate vendors, contractors, and third-party service providers on-site.
Ensure high availability of end-user systems across regional locations.
Enforce IT security best practices and participate in incident response activities.
Advise management on hardware standards, lifecycle planning, and support strategy.
Maintain reliable transportation and flexibility for regional travel demands and operational reassignments.
Maintain a clean, safe, and hygienic work environment in compliance with applicable policies and procedures, including infection prevention and control requirements.
Understand and comply with Joint Commission Certification standards and related reporting requirements.
Represent Elk Ridge Community Health professionally and serve as a positive informational source for community members.
Participate in community events that promote good health and awareness of the organization’s services.
Participate in appropriate health care activities at local, state, and national levels to maintain and enhance the organization’s image.
Use materials, supplies, and equipment cost-effectively and limit waste.
Accurately document hours worked and ensure required documentation is signed off or approved in a timely manner.
Maintain proficiency with organizational operating systems and software, learning and demonstrating new skills as systems and programs change.
Perform other duties as assigned.