IT Support Specialist 1

Arizona State University•Charlotte, NC

4d•$48,600 - $60,800•Onsite

About The Position

The Polytechnic School (TPS) in the Ira A. Fulton Schools of Engineering is seeking a motivated self starter to help strengthen our IT Team as an IT Support Specialist 1. This position will have considerable responsibility in administering services and providing technical support to faculty and staff of TPS, while contributing to standardized IT operations, security practices, and asset lifecycle management. A successful candidate should have skills ranging from imaging computers, inventory management, facilitating move requests, configuring systems (primarily Windows, macOS, and Linux devices as well), and supporting endpoint configuration management. In addition, you will collaborate and work with other TPS IT staff on a variety of technical and non-technical projects that support operational excellence, compliance with ASU IT policies, and continuous service improvement. This role contributes to maintaining secure, compliant, and standardized computing environments while supporting service delivery, reporting, and user education efforts across The Polytechnic School.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience installing, modifying, troubleshooting, and repairing computer hardware and software.
Experience diagnosing and resolving hardware and software issues with increasing independence.
Experience supporting common software applications (e.g., Microsoft Office, Zoom, Acrobat, Visual Studio).
Basic knowledge of TCP/IP and network troubleshooting.
Experience imaging and supporting Windows 10/11 and macOS operating systems.
Familiarity with deployment and directory services tools such as SCCM, MDT, Active Directory, and Group Policy.
Knowledge of standard security, encryption, and compliance practices (e.g., MFA support, Bitlocker, MBAM, FileVault).

Nice To Haves

Comp TIA A+ certification or equivalent foundational IT certification.
Comp TIA Network+ certification or demonstrated knowledge of networking fundamentals
Experience managing daily IT support tickets and assisting with helpdesk operations, including tracking and reporting metrics.
Strong written and verbal customer service and communication skills.
Effective organizational skills with the ability to plan, prioritize, and manage multiple tasks with moderate autonomy.
Experience supporting audio visual (A/V) systems in office or classroom environments is desirable.

Responsibilities

Provides technical support to faculty, staff, and student workers via phone, email, in person, and remote support tools.
Troubleshoots and resolves hardware, software, operating system, and basic network issues using documented diagnostic procedures and established service standards.
Installs, configures, secures, maintains, and supports computers, peripherals, audiovisual (AV) equipment, and operating systems in accordance with university IT policies and security best practices.
Develops, applies, and maintains standard computer images with authorized and licensed software to ensure consistent, secure configurations.
Assists with mitigation of security vulnerabilities by ensuring systems are patched, encrypted, and configured according to university standards (e.g., MFA, Bitlocker, FileVault).
Receives, deploys, replaces, and tracks computers and other IT hardware as part of the full asset lifecycle management process.
Assists with inventory management, asset tagging, surplus/salvage processes, and documentation in accordance with ASU policies and audit requirements.
Coordinates and supports physical office moves for faculty and staff, including technology setup, AV support, and connectivity validation.
Assists with annual space survey audits to ensure office and asset assignment accuracy.
Supports facilities-related needs, including submitting facilities tickets, assisting with office access issues, and coordinating space and infrastructure-related IT requirements.
Tracks, documents, and reports on service requests, equipment deployments, and recurring technical issues to support operational analysis and continuous improvement.
Assists with implementing standardized processes and helps train student workers, faculty, and staff on IT procedures, security awareness, and appropriate technology use.
Maintains foundational awareness of emerging technologies, including Al tools and literacy considerations, and supports responsible use within established guidelines.
Collaborates with TPS IT staff on a variety of technical and administrative projects, exercising sound judgment and problem-solving skills within established scope of responsibility.