IT Support Resource

Naviga • St Petersburg or Tampa, FL

1d • Remote

About The Position

This is a critical Tier 1 to Tier 2 growth role designed to provide dedicated IT support for a specialized 60-person client service team. As the primary IT point of contact for this specific group, you will manage remote troubleshooting, equipment provisioning, and daily technical hurdles to ensure operational uptime. This position offers a clear career path, moving from foundational Tier 1 tasks to advanced endpoint management and SOC 2-aligned security processes within 6 to 18 months. It is an ideal opportunity for a late-level Tier 1 or entry-level Tier 2 professional who wants to operate with independence and eventually take on more complex technical responsibilities. While this is a fully remote position, candidates must reside in the Tampa or St. Petersburg, FL area. You will be required to visit the St. Petersburg satellite office approximately once per month to handle administrative IT duties, such as imaging, packaging, and shipping equipment.

Requirements

• At least 3 years of professional IT help desk or desktop support experience.
• Proficient with Windows environments, Microsoft 365, and remote troubleshooting tools.
• Stable job history; our client values long-term commitment and growth within the organization.
• A 4-year degree is not required, but relevant industry certifications (A+, Network+, etc.) are highly preferred.
• A "jump in and do" attitude and the sound judgment to know when to troubleshoot independently versus when to escalate.
• Responsive and organized professional who thrives in a fast-paced environment where activity is constant.
• A "late-level Tier 1" specialist ready to bridge the gap into Tier 2 responsibilities.
• Patient, carry a low ego, and are naturally driven to help others succeed.

Responsibilities

• Provide day-to-day remote desktop support for approximately 180 remote users, focusing heavily on a 60-person specialized team.
• Resolve common issues such as headset malfunctions, sound quality, system lag, and software lockouts.
• Manage user accounts and permissions, including imaging, testing, and shipping IT equipment to new hires.
• Utilize remote desktop solutions (AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira.
• Assist with endpoint security, MFA, and device compliance within a SOC 2-aligned environment.
• Serve as a professional, customer-facing resource who can explain technical solutions clearly to non-technical staff.

Benefits

• Company paying 55% of health insurance costs
• 10 days of accrued PTO in the first year (increasing to 20 days over time)
• Life insurance
• Flexible healthcare savings account
• Payment for industry-specific education and designations for employees interested in advancing their careers.
• Volunteer Time Off (VTO) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed