IT Support

United Ag & Turf NE, LLC•Plainfield, CT

5d•Hybrid

About The Position

United Ag & Turf NE is looking for an IT Support team member. This candidate is responsible for supporting all information technology needs across the organization. This includes desktop and laptop systems, shop computers and applications, VoIP phone systems, LAN/WAN connectivity, and mobile devices. The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments.

Requirements

Strong organizational and communication skills
Advanced computer proficiency
Valid driver’s license required
Strong problem-solving and troubleshooting skills
Ability to work independently and in a team environment
Strong communication and customer service mindset
Ability to prioritize in a fast-paced environment
Willingness to travel as needed
College degree in Information Technology or 1–3 years of related experience

Responsibilities

Provide Tier 1 and Tier 2 technical support through the ticketing system
Troubleshoot and support computers, phones, printers, mobile devices, and business applications
Diagnose and resolve remote connectivity issues (cell phones, hotspots, field software)
Support machine-down situations with urgency and accuracy
Install, configure, and maintain hardware and software systems
Set up new systems, transfer data, and modify existing configurations
Monitor system performance to ensure proper operation
Maintain IT inventory, including hardware, software licenses, and user access
Perform general IT support (password resets, troubleshooting, break/fix)
Travel to remote locations as needed
Assist with hardware installations (monitors, keyboards, printers)
Load and configure operating systems and software applications
Verify system functionality and performance
Respond to user inquiries and provide technical guidance
Train users on systems, tools, and equipment
Recommend and implement minor system improvements
Coordinate with help desk, network services, and IT teams
Provide updates through ticketing systems, email, or direct communication
Perform other duties as assigned